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Old 10-16-2020, 05:58 AM
Andreilazo Andreilazo is offline
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Join Date: Oct 2020
Location: Ireland
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Default No response from Avid (ASC code not working)

Hi team,

I am in the process of transferring a license to a new owner and I bought a week ago a single ASC for the support fee to handle the transfer. The ASC website doesn't recognize my code provided by avid and I had to open 2 cases, which I haven't received a response from the team yet. I can understand the consequences and the impact that covid has brought to this process but I haven't received an initial response or update and my code is not working, which makes me wonder if it's going to be impossible to accomplish at the moment and I will have to cancel it.

Cases: 04035666 and 04037197

Thanks for your help in advance
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Old 10-16-2020, 06:06 AM
XJENSEN XJENSEN is offline
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Join Date: Dec 2004
Location: Gent, Belgium, Europe
Posts: 511
Default Re: No response from Avid (ASC code not working)

Similar experience. Really strange things going on there. They closed 3 of my cases without even replying. I then got on the phone for over one hour, no response! Seems everyone is sleeping over there.
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