Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Mixing > Artist Series

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-15-2013, 07:01 AM
SVElbert SVElbert is offline
Member
 
Join Date: Feb 2011
Location: Aschaffenburg
Posts: 1
Exclamation Faders on 2 units instantly no longer touch sensitive

Hi,
I´m facing an issue with one fader on my MC Mix from one second to another no longer being touch sensitive although the motor is still working. Looks like a hardware fault, that can happen.
the mysterious thing is that in the same second, another fader on my MC Control, which was configured as the attention fader (and was controlling exactly the same fader that went faulty on my MC Mix ) started behaving the same way.
It is unlikely that the identical hardware fault is happening on two units exactly at the same time, so does anyone know:
Is there a possibility to disable the touch sensitivity of single faders that I maybe did by accidents which than inhereted on the attention fader on another unit?
I know, sounds weird, but does anybody have a clue?

Thanks in advance,

Stefan
Reply With Quote
  #2  
Old 03-15-2013, 11:58 AM
Artist PM's Avatar
Artist PM Artist PM is offline
Avid
 
Join Date: Nov 2010
Location: California
Posts: 251
Default Re: Faders on 2 units instantly no longer touch sensitive

Quote:
Originally Posted by SVElbert View Post
Hi,
I´m facing an issue with one fader on my MC Mix from one second to another no longer being touch sensitive although the motor is still working. Looks like a hardware fault, that can happen.
the mysterious thing is that in the same second, another fader on my MC Control, which was configured as the attention fader (and was controlling exactly the same fader that went faulty on my MC Mix ) started behaving the same way.
It is unlikely that the identical hardware fault is happening on two units exactly at the same time, so does anyone know:
Is there a possibility to disable the touch sensitivity of single faders that I maybe did by accidents which than inhereted on the attention fader on another unit?
I know, sounds weird, but does anybody have a clue?

Thanks in advance,

Stefan
Hi Stefan,

We have no cases in our customer support history of faders losing touch sensitivity over time. Did you by any chance accidentally change something in the software for those two tracks? If you have done trouble shooting and determined there is a hardware fault, please contact customer support if you are in warranty to receive guidance toward RMA. Or email me directly at [email protected].

If you are indeed experiencing a hardware issue, getting your unit back for investigation will be key to our understanding what happened.

Best,
JC
Reply With Quote
  #3  
Old 03-19-2013, 07:56 PM
IslandStylee04 IslandStylee04 is offline
Member
 
Join Date: Jan 2009
Location: PureHits
Posts: 12
Default Re: Faders on 2 units instantly no longer touch sensitive

I had the same touch sensitivity fader issue a few months ago with one of my MC Mixes'. I sent my registered unit to Avid and they charged me $144 to fix the fader and they also changed the faceplate to the new Avid Mix faceplate. No settings were changed to trigger the issue.

JC, this issue was reported by multiple users including myself over a year ago (2/5/12) to be exact. Please review the post "Dead Faders" originally posted by engininja. My post is the third down.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Non touch sensitive faders quick fix before I contact Digi? macaholic ICON & C|24 4 06-24-2009 08:54 AM
Are the rotary encoders touch-sensitive... Stig Eliassen ICON & C|24 2 07-31-2008 08:53 AM
Mackie Control "Touch Sensitive"? d8b is a Joke... a2zproductions 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 11-13-2004 02:53 PM
touch sensitive faders CharlieAoun 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 01-10-2003 06:22 AM
Difference between motion sensitive and touch sensitive faders? bp78 Pro Tools TDM Systems (Mac) 7 07-03-2002 09:27 AM


All times are GMT -7. The time now is 06:30 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com