Eleven Rack Pro Tools 11 template is blank / broken

[sbaures]

Just set up my new studio.... New to pro tools, so please bear with me. Bought an eleven rack with pro tools 11. Got everything installed... correctly I think.

When I launch pro tools and try to start with an Eleven Rack template, it opens blank... with options to add tracks or really do anything musically... all the tabs are grayed out. I am fairly certain it should open with at least a few blank tracks open and assigned to the eleven rack output, etc...

I get an error about the playback engine not supporting 44.1k sample rate (the same error in the protools 11 install readme file, although the problem doesn't seem to be the same at all), but I have everything set to 48k, eleven rack clock source set to internal. I don't know if this has anything to do with it, but it is the only "strange" thing going on that I can point to.