Eleven Rack Pro Tools 11 template is blank / broken

[sbaures]

Just set up my new studio.... New to pro tools, so please bear with me. Bought an eleven rack with pro tools 11. Got everything installed... correctly I think.

When I launch pro tools and try to start with an Eleven Rack template, it opens blank... with options to add tracks or really do anything musically... all the tabs are grayed out. I am fairly certain it should open with at least a few blank tracks open and assigned to the eleven rack output, etc...

I get an error about the playback engine not supporting 44.1k sample rate (the same error in the protools 11 install readme file, although the problem doesn't seem to be the same at all), but I have everything set to 48k, eleven rack clock source set to internal. I don't know if this has anything to do with it, but it is the only "strange" thing going on that I can point to.

[Benoni]

Instead of a template, just create a Blank session and add the tracks you need.

In my experience, templates are often laid out wrong.

[sbaures]

Thanks Brian, I appreciate the advice and have verified I can start from a blank project and things seem to work. I am mostly concerned that I have something set up wrong since I'm just starting out with this tool and it isn't working right. I don't want it to bite me later down the road if I can help it. Maybe I'm just being overly concerned but I hate to start down the road with a new tool and start doing workarounds right off the bat withought understanding why I need to.

[Benoni]

If you are able to start a session by starting Blank, you are fine. Its the templates that are set wrong.

Many times you will need to default the IO if you use a template.

Using a blank session is not a workaround, the templates are just there to help get you started, after you know how to use Pro Tools I can't imagine why you would ever use a pre-packaged template. Every new session I start is Blank.

What you can do is create your own templates and save them, that way they are setup exactly how you work.

[sbaures]

That's good to know, and I totally agree. Workaround was a bad choice of words. I doubt once I know the tool I would ever use a template as well. But when starting out, they are helpful to learn my way around. Any ideas why the templates might be broken on a fresh install, first time opening the tool? I didn't change any of the default I/O routings, nor have I hooked up any other interfaces... yet.

Also still wondering why I get the 44.1k sample rate error when NOTHING is set at that rate.

[Benoni]

Originally Posted by sbaures

That's good to know, and I totally agree. Workaround was a bad choice of words. I doubt once I know the tool I would ever use a template as well. But when starting out, they are helpful to learn my way around. Any ideas why the templates might be broken on a fresh install, first time opening the tool? I didn't change any of the default I/O routings, nor have I hooked up any other interfaces... yet.

Also still wondering why I get the 44.1k sample rate error when NOTHING is set at that rate.

Do you have the Eleven Rack set to be your computer system sound device?

What do you have the sample rate set at using the Eleven Rack Control Panel?
You may need to flip it a couple times before you launch Pro Tools, then once PT is launched it should take over.

Attachment 1543

Make sure you are plugged into a USB 2.0 port

Are all templates broken? What exactly happens when you try to load one?
Can you post a picture of the error or screen?

If you want you can try a re-install of Pro Tools 11.