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  #1  
Old 09-28-2022, 01:11 PM
tomhartman tomhartman is offline
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Default Can't Open 2022.9....Help?

Just downloaded. I have an Ultimate Perpetual license, viewable as active on iLOK .com registered to one of my iLOKS.

Upon trying to open the new update, I am receiving the attached error message. I have never used PT Studio or whatever it's called.

Any help appreciated, much work to do today....
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File Type: jpg PT ERROR.jpg (40.9 KB, 0 views)
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Old 09-28-2022, 01:46 PM
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Default Re: Can't Open 2022.9....Help?

I'll check your account/license...
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Old 09-28-2022, 01:51 PM
tomhartman tomhartman is offline
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Default Re: Can't Open 2022.9....Help?

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Originally Posted by jeffro View Post
I'll check your account/license...
Thanks so much Jeffro...

Just launched after a restart and it went to iLOK and said I had no licenses to activate....
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Old 09-28-2022, 02:01 PM
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Default Re: Can't Open 2022.9....Help?

The Pro Tools Studio license is the perpetual parachute from the expired Subscription included with your Carbon. Make sure that's not activated, then Synchronize your iLok and try launching 2022.9 again (I did a manual license sync to make sure your licenses are aligned with your Upgrade Plan).
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Old 09-28-2022, 02:08 PM
tomhartman tomhartman is offline
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Default Re: Can't Open 2022.9....Help?

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Originally Posted by jeffro View Post
The Pro Tools Studio license is the perpetual parachute from the expired Subscription included with your Carbon. Make sure that's not activated, then Synchronize your iLok and try launching 2022.9 again (I did a manual license sync to make sure your licenses are aligned with your Upgrade Plan).
I deactivated the PT Studio license. Then I did a re sync. Then opened PT and it said "Your PT Studio license has expired" and gave me a choice to activate or quit. It's like it doesn't even see the Ultimate license. Cannot open PT.
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Old 09-28-2022, 02:18 PM
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Default Re: Can't Open 2022.9....Help?

I'll start up a support case to get more info to make sure we're looking at the right account, iLok, etc.
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Old 09-28-2022, 02:21 PM
tomhartman tomhartman is offline
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Default Re: Can't Open 2022.9....Help?

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Originally Posted by jeffro View Post
I'll start up a support case to get more info to make sure we're looking at the right account, iLok, etc.
Much appreciated. Can't imagine this happening when I've been using Ultimate Daily forever, this update started the problem.
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Old 09-28-2022, 03:16 PM
anearforgear anearforgear is offline
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Default Re: Can't Open 2022.9....Help? / iLok issues!

Just chiming in here to say I'm having the same problem.

My details: Pro Tools Studio / MacMini 2018 / Big Sur (11.7)

Essentially the same thing happened when I tried to launch 2022.9 after having been successfully working in 2022.7 all day. My Pro Tools Studio annual upgrade/support plan was just renewed in August.

And now my iLok account (on both app and web) is showing either expired or missing Avid assets. The expiration date is listed as the date *just* before my renewal, so it seems to have rolled back to that date.

And now my Pro Tools is tanked until this is resolved. Help!

Last edited by anearforgear; 09-28-2022 at 03:21 PM. Reason: clarity
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Old 09-28-2022, 03:22 PM
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Default Re: Can't Open 2022.9....Help? / iLok issues!

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Originally Posted by anearforgear View Post
Just chiming in here to say I'm having the same problem...
Different cause but same result - your license was not in sync with your Upgrade Plan. Please try launching PT now (synchronize your iLok in iLok License Manager if needed).
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Old 09-28-2022, 03:26 PM
anearforgear anearforgear is offline
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Default Re: Can't Open 2022.9....Help? / iLok issues!

Quote:
Originally Posted by anearforgear View Post
Just chiming in here to say I'm having the same problem.

My details: Pro Tools Studio / MacMini 2018 / Big Sur (11.7)

Essentially the same thing happened when I tried to launch 2022.9 after having been successfully working in 2022.7 all day. My Pro Tools Studio annual upgrade/support plan was just renewed in August.

And now my iLok account (on both app and web) is showing either expired or missing Avid assets. The expiration date is listed as the date *just* before my renewal, so it seems to have rolled back to that date.

And now my Pro Tools is tanked until this is resolved. Help!
...and like magic, I just logged into my iLok account (app) again and the app launched with an "auto sync" operation window briefly. Once that was gone and the main window was up I logged in and saw that the assets had been restored. All ok here now.

I will note that about 1.5-2 hours prior to this I did submit a ticket on iLok.com. Not sure if that had anything to do with it, but thought I'd mention it.
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