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  #1  
Old 04-01-2020, 02:05 AM
andystar andystar is offline
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Join Date: Dec 2008
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Default 2020.3 Catalina video support

Just installed 2020.3 on Catalina and have following issue: when import video files from internal drive, they played back normal. When import same video from external drive - got Media Offline. Any ideas how to fix?

Last edited by andystar; 04-01-2020 at 02:41 AM.
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Old 04-01-2020, 03:36 AM
andystar andystar is offline
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Default Re: 2020.3 Catalina video support

I did some tests and found that problem is with folder permissions. Video files opens from desktop, but didn't opens from same drive folders
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Old 04-01-2020, 04:55 AM
emj_antonin emj_antonin is offline
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Default Re: 2020.3 Catalina video support

Quote:
Originally Posted by andystar View Post
I did some tests and found that problem is with folder permissions. Video files opens from desktop, but didn't opens from same drive folders
Hi Andy, I am still on Mojave but experienced a similar issue. I deleted the video file from my external drive and moved it in my system drive. when relinking the PT track reads the file is online but the video window shows MEDIA OFFLINE. I also checked the permissions on PT, they all are on Record. did you find a workaround? thanks...
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Old 04-01-2020, 08:08 AM
oudi oudi is offline
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Default Re: 2020.3 Catalina video support

Hello

same here.
but i 've changed the name of the video and work perfectly....
hope help.
bye


jf
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  #5  
Old 04-01-2020, 11:43 AM
andystar andystar is offline
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Default Re: 2020.3 Catalina video support

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Originally Posted by oudi View Post
Hello

same here.
but i 've changed the name of the video and work perfectly....
hope help.
bye


jf
Problem solved. PT2020 don't like non-English characters in folder contains video files
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