BUG 11.2.2: black wink when using pre-roll

[EmilILönneberga]

Originally Posted by TOM@METRO

Thanks, Tope. it's great to see you on this.

Yes, thank you! Could you repro this, Tom?

[Frank Kruse]

If anyone finds a workaround/fix that doesn't involve trashing prefs please let us know. I often get .mxf video where PT does NOT follow the correct color space when set to "follow track" and I always have to set it to "Rec709 full res" manually to avoid hazy/milky picture when bouncing out QTs. I personally don't care as it has no influence on the Blackmagic output but every time I send something out to directors I first have to point out that PT messes up the color space and ask them to ignore the overly flat picture with no proper blacks. Never great to start an approval session with discussions about the picture.

Currently I can only chose between the black wink and proper color space or no black wink and wrong color space.

[EmilILönneberga]

I somehow managed to 'revive' one session, although I have no idea how I did it yet.
I just played it back with loop and TC overlay enabled plenty of times and spotted the video to session start. Out of a sudden it stopped jumping to 0 hours and instead jumped to random TC before looping. Then PT out of a sudden stopped showing any kind of picture, just a black window.
After I did a restart, the session was working without the bug and playing video just fine.
So I thought maybe disabling and re-enabling the video engine would do the trick, but that’s not it.
Maybe it’s enough to just delete the video engine cache / prefs, I haven’t tested that yet.

[marianna]

Originally Posted by Frank Kruse

My old case is here

https://duc.avid.com/showpost.php?p=...7&postcount=82

Hi Frank

I created a new case since Brett closed the old one New case is 04928252 and I associated the bug to it PT-337195

Did the same for the rest of the peeps who could reproduce it.

Thanks
Marianna

[Frank Kruse]

Thank you!

[tope d]

Originally Posted by smurfyou

Thanks Tope but I think that's a different case. I haven't started one for this bug.

Hi! I've sent an Email via the support case. please send your .spx file over. Thank you!

[tope d]

For those who already have on going support case, we'll be needing your .spx file. Please send them as well along with the latest log files.
Feel free to tag this thread if you've sent them over or for any updates.

Thank you!

https://kb.avid.com/pkb/articles/en_...-system-report - getting .spx file

https://avidtech.my.salesforce-sites...o-Tools-System - getting logs

[Frank Kruse]

Hi Tope,

I didn't get an email but the bug is quite trivial to reproduce and only take seconds to trigger if you follow the steps I posted.
I have so far reproduced it on 4 different rigs all with different hardware (intel laptop, M2 laptop, M2 ultra Studio, M2 MacPro, 5,1 Intel Mac), with or without video cards, with and without SYNC HD with AVID hardware or 100% native. It happens on all of them.

I think this will take 2 seconds for someone at AVID to reproduce.

[tope d]

Originally Posted by Frank Kruse

Hi Tope,

I didn't get an email but the bug is quite trivial to reproduce and only take seconds to trigger if you follow the steps I posted.
I have so far reproduced it on 4 different rigs all with different hardware (ingel laptop, M2 laptop, M2 ultra Studio, M2 MacPro, 5,1 Intel Mac), with or without video cards, with and without SYNC HD with AVID hardware or 100% native. It happens on all of them.

I think this will take 2 seconds for someone at AVID to reproduce.

Yes Frank! We're able to reproduce, we just need to collect .spx files from affected customers so we can back it up with Engineering.
This is already being worked on under bug I've logged under PT-337195.
I'll send you an Email shortly :)

Thank you!

[tope d]

Originally Posted by TOM@METRO

Thanks, Tope. it's great to see you on this.

Happy to help! I've just checked and Angelo from the Pro Tools Tech Team is already on your case. This is now being investigated by engineering. You'll receive an Email if they need more files or info.

Thanks!