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#1
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Driver Problems loading PTLE on Win7 64 bit
After a recent build of a new desktop(specs below), I purchased the latest, greatest MBox and attempting to load LE 8.0.4 on my new toy. Everything, including drivers have installed, but upon start-up, I get the "no hardware detected" error message. I checked the device manager and sure enough...no drivers!
I attempted everything. Allowing windows to find them, trying to manually install them, downloading the V1.0.19 driver set from the web page and upgrading to Cs2 build and still no drivers detected. I'm USB's from device to 2.0 USB on desktop. This is the only thing holding me up and I'm planning on calling tech support tomorrow, but if anyone has any "sure fire" suggestions today, i would appreciate hearing them. Thanks. |
#2
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Re: Driver Problems loading PTLE on Win7 64 bit
I see no specs. Thinking that if you put them in your profile they would appear in your thread....not!
ASUS Sabertooth 58X Motherboard Intel I7 950 processor 6 gb ram Agility 60 gb primary SSD Secondary 1Tb SATA data drive Win7 Pro 64bit MBox 3rd Gen PTLE 8.0.4 cs2 |
#3
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Re: Driver Problems loading PTLE on Win7 64 bit
We will need more detailed specs to be able to help in any educated capacity.
Please read the "Help us help you - what you need to know before posting" thread and follow instructions there. One thing I've found about Avid USB peripherals; they tend to be picky about which USB port to which they are connected. Have you tried a different port?
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My Website: Pro Tools "Newbie" Help Studio rig: Gigabyte GA-EX58-UD3R, Intel i7 920, 6GB Patriot DDR3, NVidia 8600GS, LG GGW-H20L BD-RE, Sony CRX195E1 CD-RW, 2x WD Caviar black 640GB (os swap), 1x WD caviar 320GB (sessions), 1x Maxtor 120GB (sessions), 1x Seagate 1TB (samples/loops), Profire2626, Command8, PT12 on OSX Mobile Rig: 2015 MacBook Pro Retina, Apollo Twin, PT12 |
#4
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Re: Driver Problems loading PTLE on Win7 64 bit
OK, I've read the suggested thread and thought I was pretty thorough. Not sure what else to add. The device manager is seeing the Mbox, but says there are no drivers loaded. I've tried to let windows load them and tried to manually load them and am getting nowhere.
I'm pretty sure the issue is lack of driver on the Mbox device. Nothing I've tried can get drivers to load. I've downloaded drivers, gone through the install process, but it's just not loading them into the device. |
#5
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Re: Driver Problems loading PTLE on Win7 64 bit
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My Website: Pro Tools "Newbie" Help Studio rig: Gigabyte GA-EX58-UD3R, Intel i7 920, 6GB Patriot DDR3, NVidia 8600GS, LG GGW-H20L BD-RE, Sony CRX195E1 CD-RW, 2x WD Caviar black 640GB (os swap), 1x WD caviar 320GB (sessions), 1x Maxtor 120GB (sessions), 1x Seagate 1TB (samples/loops), Profire2626, Command8, PT12 on OSX Mobile Rig: 2015 MacBook Pro Retina, Apollo Twin, PT12 |
#6
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Re: Driver Problems loading PTLE on Win7 64 bit
My apologies... I glossed right over that
Here is Sandra: SiSoftware Sandra Computer Model : System manufacturer System Product Name Workgroup : WORKGROUP Host Name : User Processor Model : Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz Speed : 3.2GHz Cores per Processor : 4 Unit(s) Threads per Core : 2 Unit(s) Type : Quad-Core Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing L2 On-board Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing L3 On-board Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 8 threads sharing Computer Mainboard : Asus SABERTOOTH X58 BIOS : AMI 0505 09/03/2010 Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes Total Memory : 6GB DIMM DDR3 Chipset Model : ASUS X58 I/O Hub Front Side Bus Speed : 2x 2.41GHz (4.82GHz) Chipset Model : Intel Core Desktop (Bloomfield) UnCore Front Side Bus Speed : 2x 2.41GHz (4.82GHz) Total Memory : 6GB DIMM DDR3 Channels : 3 Memory Bus Speed : 2x 536MHz (1GHz) Memory Module(s) Memory Module : SanMax ModulePartNumber00 2GB DIMM PC8500U Memory Module : SanMax ModulePartNumber02 2GB DIMM PC8500U Memory Module : SanMax ModulePartNumber04 2GB DIMM PC8500U Video System Video Adapter : NVIDIA GeForce GTS 450 (192 SM5.0 1.65GHz, 1GB, PCIe 2.00 x16) Video Adapter : NVIDIA GeForce GTS 450 (192 SM5.0 1.65GHz, 1GB, PCIe 2.00 x16) Graphics Processor OpenCL Processor : NVIDIA GeForce GTS 450 (128SP 4C 1.65GHz, 993.4MB) CUDA Processor : NVIDIA GeForce GTS 450 (128SP 4C 1.65GHz, 993.4MB) Compute Shader Processor : NVIDIA GeForce GTS 450 (192SP 1.65GHz, 993.4MB) Storage Devices OCZ-AGILITY2 (60GB, SATA300, SSD, NCQ) : 56GB (C:) SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 932GB (G:) WD My Book 1TB (FireWire/1394, NCQ) : 932GB (F:) WD My Passport 071A 1TB (USB) : 931GB (E:) HP psc 2410 (USB) : N/A (J:) HL-DT-ST DVDRAM GH22LS40 (SATA150, DVD+-RW, CD-RW, 2MB Cache) : 7GB (D:) Logical Storage Devices System Reserved : 100MB (NTFS) Data (G:) : 932GB (NTFS) @ SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) Hard Disk (F:) : 932GB (NTFS) @ WD My Book 1TB (FireWire/1394, NCQ) My Passport (E:) : 931GB (NTFS) @ WD My Passport 071A 1TB (USB) Hard Disk (C:) : 56GB (NTFS) @ OCZ-AGILITY2 (60GB, SATA300, SSD, NCQ) Removable Drive (J:) : N/A @ HP psc 2410 (USB) Hard Disk (Q:) : N/A Pro Tools LE (D:) : 7GB (CDFS) @ HL-DT-ST DVDRAM GH22LS40 (SATA150, DVD+-RW, CD-RW, 2MB Cache) Peripherals LPC Hub Controller 1 : ASUS LPC Interface Controller LPC Legacy Controller 1 : T0 A5-13 Audio Device : ASUS HD Audio Controller Audio Codec : Realtek Semiconductor High Definition Audio Audio Device : EVGA 0BE9h Audio Codec : nVidia 0011h Audio Codec : nVidia 0011h Audio Codec : nVidia 0011h Serial Port(s) : 1 Disk Controller : ASUS 4 port SATA IDE Controller Disk Controller : ASUS 2 port SATA IDE Controller Disk Controller : ASUS JMB362 AHCI Controller USB Controller 1 : ASUS USB UHCI Controller #4 USB Controller 2 : ASUS USB UHCI Controller #5 USB Controller 3 : ASUS USB UHCI Controller #6 USB Controller 4 : ASUS USB EHCI Controller #2 USB Controller 5 : ASUS USB UHCI Controller #1 USB Controller 6 : ASUS USB UHCI Controller #2 USB Controller 7 : ASUS USB UHCI Controller #3 USB Controller 8 : ASUS USB EHCI Controller #1 FireWire/1394 Controller 1 : ASUS VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus Printers and Faxes Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour) Printer : Microsoft XPS Document Writer (600x600, Colour) Printer : HP psc 2400 Series (1200x1200, USB, Colour) Fax : Microsoft Shared Fax Driver (200x200) Scanners and Cameras Scanner : Hewlett-Packard HP psc 2400 series (Scanner, 2400x2400, USB) Peripherals Media Player : () Network Services Network Adapter : Realtek RTL8169/8110 Family PCI Gigabit Ethernet NIC (NDIS 6.20) (Ethernet, 100Mbps) Power Management Mains (AC) Line Status : On-Line Operating System Windows System : Microsoft Windows 7 Ultimate 6.01.7600 Platform Compliance : x64 Windows Experience Index Current System : 7.2 |
#7
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Re: Driver Problems loading PTLE on Win7 64 bit
All issues resolved with a clean re-install of the OS and PTLE after a 2 hour call to tech support
Last edited by mikepe3; 11-08-2010 at 11:25 AM. Reason: additional material |
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