Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-06-2022, 10:50 AM
Johnstjr31 Johnstjr31 is offline
Member
 
Join Date: Jan 2022
Location: San Jose
Posts: 2
Default License not deposited into iLok license manager

I have purchased pro tools, received academic eligibility, and linked my ilok account to Avid, but I never received a license code or a license was never deposited into my ilok license manager. It seems others are experiencing this issue within this last week as well. Has anyone received support on this issue from Avid yet? I have made a case (case number: 04330650), but haven't heard back yet.

Last edited by Johnstjr31; 01-06-2022 at 12:23 PM.
Reply With Quote
  #2  
Old 01-06-2022, 11:56 AM
Darryl Ramm Darryl Ramm is offline
Member
 
Join Date: Nov 2010
Location: USA
Posts: 19,510
Default Re: License not deposited into iLok license manager

I know it's not what you are asking but if you post your case number here that may help Avid folks who see this check up on your case.
Reply With Quote
  #3  
Old 01-06-2022, 12:22 PM
Johnstjr31 Johnstjr31 is offline
Member
 
Join Date: Jan 2022
Location: San Jose
Posts: 2
Default Re: License not deposited into iLok license manager

Thanks for the tip!
Reply With Quote
  #4  
Old 01-06-2022, 01:31 PM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: License not deposited into iLok license manager

Quote:
Originally Posted by Johnstjr31 View Post
...case number: 04330650...
Welcome to the community. I escalated your case so please watch for a case notice email.
__________________
system detailsxinstagramlinkedin
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
iLok License Manager - weirdness after license surrenders [SOLVED] originalscottyg Licensing & Accounts 1 05-03-2017 03:04 AM
License Error - Software Component Unavailable installing iLok License Manager martinaston Pro Tools 12 9 12-29-2016 08:16 PM
Bought Pro Tools, but activation license is now missing in iLok license manager JlrBrodie Licensing & Accounts 4 11-21-2016 01:25 PM
Application Manager not showing downloads for license deposited into iLok account Tjrasulo Pro Tools 12 2 02-20-2016 01:23 PM
iLok License Manager - LICENSE TRANSFER ERROR MESSAGE jzacks524 General Discussion 6 06-26-2013 05:43 PM


All times are GMT -7. The time now is 02:33 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com