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Old 05-15-2021, 07:32 AM
Michael Carnes's Avatar
Michael Carnes Michael Carnes is offline
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Default Old firmware for Sennheiser Ambeo Soundbar?

This seems like a reasonable place to ask this question. I've had an Ambeo SB01 soundbar for the better part of a year. It's done a reasonably decent job of giving me an Atmos experience in a family room where I don't want to hang more speakers. And it passes the spousal test nicely.

But about a month ago, it really started to get odd. The center channel dropped in level and overall balance is a little off. It's hard for me to imagine that it could be hardware-- HDMI is generally going to work or not--but I'm not going to rule in out completely. I'm feeding it from three sources--a DirecTV box, an AppleTV 4K and a Sony 4K Bluray. The problem seems to be worse with the Apple TV--which had performed very well. I'm strongly suspecting firmware. Both the Sennheiser and the Apple device had firmware updates recently, so I suppose it's easy to point fingers on which device is at fault. For now, I've had to turn off the Ambeo process.

Simple enough to rule out firmware if I could only take the Sennheiser back a revision or two. But (this is why I'm asking here) their support page is an absolute disaster. There may be a download page for older firmware, but they've done a good job of hiding it. I suspect their are a few film mixers here who have similar setups for the TV room, so I'm asking if this experience has been shared and if you've managed to find a solution.

I do get a little nervous about the sale of the Sennheiser consumer group to another company with no presence in the market. But it's clear they felt they couldn't support it themselves, so I'll just keep my fingers crossed. In the meantime, thanks!
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Old 05-15-2021, 03:19 PM
albee1952 albee1952 is online now
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Default Re: Old firmware for Sennheiser Ambeo Soundbar?

I would think Sennheiser support would be the first stop on this train. Fingers crossed for ya
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Old 05-15-2021, 04:23 PM
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Michael Carnes Michael Carnes is offline
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Default Re: Old firmware for Sennheiser Ambeo Soundbar?

Quote:
Originally Posted by albee1952 View Post
I would think Sennheiser support would be the first stop on this train. Fingers crossed for ya
Yeah I know. I haven't even found an email or chat for support. It's a phone #.
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Old 05-16-2021, 01:18 AM
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Default Re: Old firmware for Sennheiser Ambeo Soundbar?

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Originally Posted by Michael Carnes View Post
... I haven't even found an email or chat for support. It's a phone #.
This page only offers the latest firmware download:
https://en-us.sennheiser.com/ambeo-soundbar
However, you could click on the “RAISE A TICKET” button and request older firmware downloads

Or send a message requesting older firmware downloads from the base of this page:
https://en-us.sennheiser.com/smartcontrol
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Old 05-16-2021, 06:14 AM
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Michael Carnes Michael Carnes is offline
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Default Re: Old firmware for Sennheiser Ambeo Soundbar?

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Originally Posted by unkJE View Post
This page only offers the latest firmware download:
https://en-us.sennheiser.com/ambeo-soundbar
However, you could click on the “RAISE A TICKET” button and request older firmware downloads

Or send a message requesting older firmware downloads from the base of this page:
https://en-us.sennheiser.com/smartcontrol
Thanks very much for looking. I've been to all those pages. I did eventually manage to get a direct email address and I'll see where that gets me. There are a number of 404 errrors on the Sennheiser website that pop up when you try to register products or get support. It really is a mess.

I've also used the SmartControl app for a while. There are lots of places to noodle around with absolutely no online help for any of the parameters. Like the website, it's a lot less friendly than it could be.

When working at full steam, this soundbar really sounds very nice. Just needs some more attention at the support end. But again, thanks for taking the time to snoop around on the website.
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