PACE iLok Error stops PT from booting

[bernstudios]

Originally Posted by jeffro

Good advice from Ben (thanks). Merged your thread with a similar one from yesterday - closing an unused iLok Cloud session (all license were on their iLok USB Key) solved it. I updated avid.secure.force.com/pkb/articles/Error_Message/missing-PACE-authorization-for-Pro-Tools with this info.

how can I find out that I have a unused ilok cloud session and how can I close it?

[Ben Jenssen]

Originally Posted by bernstudios

how can I find out that I have a unused ilok cloud session and how can I close it?

Open iLok License Manager and look in the file menu.

[Howardk]

I am dead in the water as well. My Ultimate System is fine, but my regular Pro Tools System on my MacBook Pro can no longer find a valid iLok authorization after upgrading. I have been paying for this license for many years, and finally go to use it, but can't. It is paid up, but I can not get support because I didn't call within the first 90 days (I've never called for support on this license and have been paying for many years). So far I am into this for 3 hours of head scratching, Googling etc. . . I just don't get what is going on with this convoluted and confusing mess of licensing. Probably something simple, I just don't get it.

Basically Pro Tools 2021-7 opens but can't find a license. It suggests which iLoks have a valid license and one of the iLok serials named is inserted, but no luck. I am not sure what a valid Pro Tools license even looks like these days, there is a perpetual license on that iLok that is active (and has been since 2017).

If anyone knows the solution, and has the time to help me out on this, I will send some cash your way via paypal. Easiest way is using apple messaging to jump on my computer and see if you can sort it out. DM me if you wish to help. . .

[jeffro]

Originally Posted by Howardk

I am dead in the water as well...

I found your support case so will follow up there.

[jeffro]

Originally Posted by Howardk

...my regular Pro Tools System on my MacBook Pro can no longer find a valid iLok authorization after upgrading...

Fixed, and provided more info in a case update.

[Howardk]

Hi Jeffro

Thanks, that fixed it. . . I was planning to record from an S6L at a show this weekend and need to fly soon. . . I didn't hear back after opening a case today, so I spent another hour on it this evening. . . had a consultant I know out of San Fran Zoomed in on my computer as well. We did see the system ID was missing in the iLok bundle, tried deactivating, reactivating, etc. . . to no avail. Great you got on this and fixed it, it is appreciated! A shame AVID can't provide proper support thru their normal channels on a more timely basis, but that does not diminish my thanks to you.

Thanks again!

[basslik]

Originally Posted by joeshepard

OK

Jeffro is a rock star.

Turns out I had an empty iLok iCloud session open which was confusing the system.

I would have never figured that one out.

FANTASTIC help.

Now, back to work!

Smile

Joe

Oh my I can't believe I got the same error. MY god I'm glad this didn't happen prior to a session I have lined up. How do I turn off that iCloud session open please, thanks.

[Ben Jenssen]

Originally Posted by basslik

Oh my I can't believe I got the same error. MY god I'm glad this didn't happen prior to a session I have lined up. How do I turn off that iCloud session open please, thanks.

Try selecting "Close your cloud session" in File menu in iLok License Manager.

[basslik]

Originally Posted by Ben Jenssen

Try selecting "Close your cloud session" in File menu in iLok License Manager.

Hi Ben. I'm on my iLok manager page. I see nothing regarding cloud ?


Perhaps on my Avid account ?


Never had that happen before >?

[Ben Jenssen]

Originally Posted by basslik

Hi Ben. I'm on my iLok manager page. I see nothing regarding cloud ?
Perhaps on my Avid account ?
Never had that happen before >?

Don't you have the iLok License Manager application installed? iLok.com.