ARRRGGGGHHH!!! Blank grey "welcome to Pro Tools" installation box.

[smcguire27]

I am losing my damn mind.
I had to restore my CPU, (Alienware M9700 Laptop) and have been trying to re-install Pro Tools LE8 with the Mbox2 Pro.

Originally it was a pain in the rear to install in the first place, but I was eventually able to do it. But this time, trying to reinstall it, has been impossible because I can't even get to the installation wizard. Instead of seeing the "install pro tools" flash screen with the various options, I am getting a blank grey menu box that is titled "welcome to Pro Tools".
I have tried everything I can think of.
I have tried Installing Pro Tools right after restoring my CPU to original condition with XP sp2.
I have tried it AFTER sp3.
I have tried it with Internet Explorer 7 AND 8 installed.
I have tried it without Adobe Flash 10 installed and with it.
I have tried copying the entire DVD to a seperate Firewire drive.

I have people waiting for mixes from me and I can't frickin work.
What the hell is the deal here?
Is there an FTP that I can download LE8 for Mbox2 Pro from and just avoid this damn DVD install altogether?

Why am I getting this damn empty grey menu box.
Please help.

[sw rec]

Try transferring the contents of the DVD to your hard drive, then do an install.
(That's a zipped file, right? Make sure you extract EVERYTHING.)

[smcguire27]

Originally Posted by sw rec

Try transferring the contents of the DVD to your hard drive, then do an install.
(That's a zipped file, right? Make sure you extract EVERYTHING.)

I tried that....no luck. I keep getting error messages that won't copy the installatiion program.

[howauduin]

i have this same problem and cant find any answers online. did you ever get past this?

[rms]

Same problem - would love to know the solution!

[ducky44]

I have the same problem. Have tried copying the files to my hard drive, but that gives me an error.

Anyone with a solution? Clearly this is a common problem...

[browniespeaks]

download PT from the avid website...

[ducky44]

Is there a way to do this without re-buying the software? I've tried the "My Digi" link that others have talked about, but it doesn't list any products for me. I saw on another forum that My Digi was only for people who purchased Pro Tools for download, not on DVD. I also don't seem to have an activation code, just a serial number and registration confirmation number.

Thanks!

[DigiTechSupt]

You don't need to re-purchase the software - just contact Customer Service and they can either get a new DVD out to you or give you a link to a downloadable installer.

[daltanion]

I have the same problem. To follow DigiTechSupt's advice, see below.

US:
Pro Products: 626-633-9055

Canada:
PC support: 866-872-0444
MAC support: 866-872-0444
Monday-Friday 9am-5pm PST