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  #1  
Old 01-02-2015, 12:12 PM
kaiserlied kaiserlied is offline
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Default I accidentally press the "surrender" option I NEED HELP.

Hi, I have a great problem.. A couple of hours ago I downloaded the Ilok License Manager and clicked in the license name, I was pressing all things in that app without knowing what to do.. and accidentally quit the license and I want to undo what I did..

What do I do?
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  #2  
Old 01-02-2015, 01:55 PM
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Default Re: I accidentally press the "surrender" option I NEED HELP.

What license are you talking about specifically?

What did you surrender? Was there an activation in your account that required surrender? Or were you transferring a license?
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  #3  
Old 01-02-2015, 04:56 PM
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Bruce Paine Bruce Paine is offline
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Default Re: I accidentally press the "surrender" option I NEED HELP.

According to your iLok account, you followed the correct steps. No need to undo anything.

What you surrendered was this:
Pro Tools Express Akai Professional / M-Audio Edition Primer

Which is normal when replacing that with this:
Pro Tools Express Akai Professional / M-Audio Edition

The latter is the license, and shows as activated and installed on your iLok 2 as it should be.

So you should all set.
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  #4  
Old 01-02-2015, 05:23 PM
kaiserlied kaiserlied is offline
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Default Re: I accidentally press the "surrender" option I NEED HELP.

Thanks for the quick response, other issue that I have is that never recieved a Download link and when I go to the Active & Download page after I put the activation code it pops an error message.

I never could install the Pro Tools Express on my pc.

Can I send you for email some image screen to ilustrate what is going on?
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Old 01-02-2015, 05:29 PM
kaiserlied kaiserlied is offline
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Default Re: I accidentally press the "surrender" option I NEED HELP.

Here's the image screen of the problems.
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File Type: jpg claveusada.jpg (40.3 KB, 0 views)
File Type: jpg surrender.jpg (52.7 KB, 0 views)
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  #6  
Old 01-02-2015, 05:45 PM
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Bruce Paine Bruce Paine is offline
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Default Re: I accidentally press the "surrender" option I NEED HELP.

You have the correct license. Nothing else you need to do on the iLok or iLok account. To install, see the "Start Here" sticky in the Pro Tools Express forums:
Sticky: Pro Tools Express software - Start Here!
Quote:
Originally Posted by Avid View Post
We're pleased to introduce Pro Tools Express software—a new streamlined, 16-track version of Pro Tools 10 included with the 3rd gen Mbox and Mbox Mini at no extra charge, starting March 21, 2012. Pro Tools Express includes many of the same features of Pro Tools 10, though it doesn’t include the new Clip Gain feature, Beat Detective, or the Timecode Ruler—and it’s limited to a maximum of 16 stereo audio tracks.

For a detailed list of differences in Pro Tools versions, see the Pro Tools Software Comparison page

Pro Tools Express software includes the virtual instruments, sound processing, effects, and utility plug-ins listed here:
Pro Tools Express Bundled Software

If you have questions about Pro Tools Express, please check out the Pro Tools Express FAQ

For help with Activation or Installation see the Pro Tools Express Installation Overview

Akai Professional & M-Audio Interfaces
Support and downloads for all of the Pro Tools Express software included with the InMusic Brands M-Audio and Akai interfaces is provided by InMusic, not by Avid. You can get downloads and help from their website here:
Installing and Authorizing Avid Pro Tools Express
www.inmusicbrands.com/ptex

On the M-Audio site, you can also find some tech help with this Knowledge Base article:
M-Audio M-Track - Setup with Pro Tools Express
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  #7  
Old 01-02-2015, 06:54 PM
kaiserlied kaiserlied is offline
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Default Re: I accidentally press the "surrender" option I NEED HELP.

I need the Pro Tools Express Installer.. A link or something..
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  #8  
Old 01-02-2015, 07:05 PM
kaiserlied kaiserlied is offline
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Default Re: I accidentally press the "surrender" option I NEED HELP.

In the instructions it says that I have to download from "My Products and Subscriptions" but when I go to that page it says "!No download available. This product is a code only, or available on your purchased discs."

I don't understand.
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  #9  
Old 01-02-2015, 07:05 PM
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Default Re: I accidentally press the "surrender" option I NEED HELP.

Have you gone here?
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  #10  
Old 01-02-2015, 07:14 PM
kaiserlied kaiserlied is offline
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Default Re: I accidentally press the "surrender" option I NEED HELP.

http://0abff233004559cff33e-6c119419..._Installer.zip

This is what I been looking for..
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