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  #1  
Old 08-18-2022, 03:03 PM
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albee1952 albee1952 is offline
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Default Inner Circle reward not working

I got an email today about the PSP Old Timer plugin that should be a free reward as part of the Inner Circle deal, but it does not show up in my account. Anyone know what the deal is?
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Old 08-18-2022, 03:30 PM
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Default Re: Inner Circle reward not working

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Originally Posted by albee1952 View Post
I got an email today about the PSP Old Timer plugin that should be a free reward as part of the Inner Circle deal, but it does not show up in my account.
same problem here
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Old 08-18-2022, 05:37 PM
BScout BScout is offline
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Default Re: Inner Circle reward not working

It was in mine.
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Old 08-18-2022, 05:47 PM
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Default Re: Inner Circle reward not working

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Originally Posted by albee1952 View Post
I got an email today about the PSP Old Timer plugin that should be a free reward as part of the Inner Circle deal, but it does not show up in my account. Anyone know what the deal is?
I only see a few expired NFRs in the Avid account using your DUC email address. That would explain why it's not there (but not why you got the email). Please let me know if there's another account to check.
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Old 08-18-2022, 05:48 PM
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Default Re: Inner Circle reward not working

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Originally Posted by aals View Post
same problem here
Couldn't find your Avid account. Can you please start a support case (my.avid.com > Access the Support Center > Equipment) to provide your System ID?
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Old 08-18-2022, 08:24 PM
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Default Re: Inner Circle reward not working

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Couldn't find your Avid account. Can you please start a support case (my.avid.com > Access the Support Center > Equipment) to provide your System ID?
I PM'd you. Let me know if I still need to open a support ticket.
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Old 08-18-2022, 08:48 PM
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Default Re: Inner Circle reward not working

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I PM'd you. Let me know if I still need to open a support ticket.
Didn't get your message, but searched a bit more and found another account that has 2 codes for oldTimer in my.avid.com/products > Pro Tools Inner Circle > PSP Audioware. If you don't see these I'll start a case for you.
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Old 08-18-2022, 10:18 PM
take77 take77 is offline
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Default Re: Inner Circle reward not working

Might be easy to overlook because I just noticed the products are in alphabetical order. Not in newly released order.
I assumed the PSP Audioware plugin hadn't been added yet when I first checked and didn't see it at the top of the list.

Scrolled down alphabetically and sure enough, it was there.
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