Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Hardware > Pro Tools HDX & HD Native Systems (Mac)

Thread Tools Search this Thread Display Modes
Old 08-28-2022, 09:45 PM
jplumlee jplumlee is offline
Join Date: May 2007
Posts: 6
Default HDX repair. Should I even bother?

Hey folks If you don't mind, I have a couple of questions for the group...

I have an HDX card that I'd like to get repaired. It died several years ago and has been sitting in a drawer. Due to ongoing projects and commitments at the time, when it failed I had to replace it quickly. I found and purchased a refurb'd card for decent price.

I've looked into having this one repaired a couple of times, but never seem to get anywhere. I've called all the numbers on Avid's site and spoke with people that referred me to other people that never called back...

Do ANY of you know WHO in the US can actually fix a broken HDX card? If I remember correctly, per Digitest, it was some kind of onboard memory issue. I've thought about letting a good electronics guy take a look at it and see if they can figure it out but I haven't really explored that since I'd like it to be repaired correctly lol.

Currently Im running an Apollo x8p over TB3 with Pro Tools and its working great, however I'd hate to not even explore getting this fixed, even if I only end up selling it.

I don't know who's buying them, but it looks like these cards are still bringing decent money. But if repairs are stupid expensive (hey avid!) It may not even be worth the effort.

thought's? phone numbers?

thanks in advance!
Reply With Quote
Old 08-29-2022, 06:07 AM
its2loud its2loud is offline
Join Date: Dec 2014
Location: Los Angeles
Posts: 2,335
Default Re: HDX repair. Should I even bother?

Here’s a list of authorized repair centers. You could start by calling one in your area.

Reply With Quote
Old 08-29-2022, 06:18 AM
MCorbin's Avatar
MCorbin MCorbin is offline
Join Date: Jan 2016
Location: New York, NY
Posts: 195
Default Re: HDX repair. Should I even bother?

HDX cards would likely need to be serviced by Avid. I do not believe we have any component level repairs available at a Repair Center for this product. If you open up a case with us we can get you a repair cost.
Mark Corbin
Sr Principal Product Manager
Professional Audio Systems

For immediate assistance:
Pro Tools & Eucon Surfaces - +1 888-456-3444
Venue Support - +1 978-275-2557

Find out how to create, manage, and edit cases online now HERE
It's fast, easy, and effective!
Reply With Quote
Old 08-29-2022, 12:27 PM
BScout BScout is offline
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 4,174
Default Re: HDX repair. Should I even bother?

Can you get buy a hardware warranty on HDX cards (like other Avid Hardware)?

In which case, might be cheaper to buy the warranty, wait out the cooling period, and then send it in. That way the repair only costs the warranty cost.
Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface ProS1 x 2, Fire Max11 x 2, Dock, iPad Air5 Mac Mini 14,12, 12 core, macOS 13.6.6RAM 32GB, SSD 4TB, GPU 19 coreQNAP TVS-872XT 148TB TB3
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Why bother with HDX [email protected] Pro Tools 10 14 01-15-2012 09:35 AM
Does all the RED bother anyone else? rtcstudio Pro Tools TDM Systems (Mac) 56 07-26-2008 12:09 PM
Should I even bother? fan4liverpoolfc Pro Tools M-Powered (Mac) 4 05-29-2007 07:01 PM
um, not to be a bother... Supercrank 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 09-22-2004 11:24 PM
Should I bother with ProTools? Artistuff 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 9 07-15-2004 02:39 AM

All times are GMT -7. The time now is 12:31 PM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com