help installing PT 9 crossgrade -ilokked out

[End Over End]

Where on earth is the help section for fresh installations?
I cant find the word crossgrade anywhere.

I have PT9 box / crossgrade from 7.4
hung up on ilok authorization
have new ilok - new account working and empty online
my purchase from Avid store does not show up in "my account" even though i bought a box crossgrade to PT9 and an ilok 2 from Avid.

how to i get the auth code generated from the serial on the box?
---and get it into the ilok so i can boot?

I did not load 7.4 under the PT upgrade disc.

thanks in advance.

Win 7/ 64
EOE