help installing PT 9 crossgrade -ilokked out

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Where on earth is the help section for fresh installations?
I cant find the word crossgrade anywhere.

I have PT9 box / crossgrade from 7.4
hung up on ilok authorization
have new ilok - new account working and empty online
my purchase from Avid store does not show up in "my account" even though i bought a box crossgrade to PT9 and an ilok 2 from Avid.

how to i get the auth code generated from the serial on the box?
---and get it into the ilok so i can boot?

I did not load 7.4 under the PT upgrade disc.

thanks in advance.

Win 7/ 64
EOE

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"A. Pro Tools 9 requires an iLok USB for authorization—the iLok will hold your authorization on the key, which can be moved between computers should you want to work on a different system. When making your purchase you will be asked for your iLok ID, which is your iLok user name—not the serial number printed on the iLok. You will need to set up an iLok account at www.ilok.com before making your purchase."

heres a quote from the FAQ area

OK,
Most if not all PT9 LE crossgraders are new ilok adopters.
buy the ilok before the upgrade ?
I ordered mine together from Avid at the same time.
Avid doesnt have my box vs of crossgrade in my account.

I guess i will have to call support Monday.

[nst7]

If you're crossgrading from an LE system, at some point you would need to enter the serial number of the LE hardware you have (003, Mbox 2, etc.).

Also, once you get the box, I think it should have a yellow card with it that has an activation code. You would enter that code here, I'm pretty sure:

http://www.avid.com/US/support/register/audio

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funny how that page has no instructions for what to do with my "Activation Code"

Tech Writers....

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to clarify:
i have an activation code - came on a card in the PT9 box
i need to find a way to get it into the ilok or have it submitted to ilok by avid?
the link above does not address this problem but thanks!

how does one go from activation code to ilok?

Thanks

[ejwells]

You need to create an account at iLok.com
You don't need an iLok to do that.
You then include your iLok login name along with the serial number from your Mbox2/002/003 during the registration/activation process.
That's how the iLok asset gets to your iLok account.
Then you download the license to your iLok by logging into your account with the iLok attached to your internet computer.