Just updated ITunes and Quicktime, now have issues

[blue demon]

I'm OS 10.3.9 running LE 6.4. Just updated to Quictime 7.1.1 and iTunes 6.04. Of course now Pro Tools can't see the hardware for whatever weird reason. I tried to find a re-installer of the older versions on Apples website but could only find re-installers for older existing versions of quicktime. I have a project coming in today, and need to start working on it. Anyone know what I should do?

[stormmusic]

you have to re install QT 7--not the updated one--i think it's 7.0

[CCH]

"Of course now Pro Tools can't see the hardware for whatever weird reason. "

What hardware are you referring to? Digidesign hardware, or some sort of Firewire Capture device like the Canopus ADVC100 or 110?

I am running 10.3.9 with Pro Tools 6.9 on an HD2 system, and after installing Quicktime 7.1.1 I wasn't able to output a DV stream in Pro Tools through my ADVC110 firewire device. I had to remove the old Quicktime version receipts from my system. Here is a link on how to do this. This link is in regards to Final Cut Pro software, but it is a similar issue and should work to restore connectivity between Pro Tools and your firewire video output device.

http://docs.info.apple.com/article.html?artnum=301852

In my case, all I did was remove the receipts for older versions of Quicktime and I was able to resolve the problem.

This is assuming of course that this is the problem you've encountered.

Regards,

CCH

[blue demon]

I meant that it's not seeing the 002R hardware.

-Dave

[blue demon]

you have to re install QT 7--not the updated one--i think it's 7.0

The problem is that none of the old re-installers will re-install with 7.1.1 already there. Ii have Quicktime Pro, and I'm worried that if I just trash it, and start over I'll lose quicktime pro.

[Noiz2]

It's not too helpful but I had a similar problem and had to reformat my HD and restore from a back up to go back. If I hadn't had a current backup from just before the install I would have been screwed. There is a site that keeps old installers available but I don't think it will do you any good because of the "can't go back" style of the upgrade. I don't think you will lose the Pro, though you may have to reenter the serial #. It should work for the version of QT that you bought.
Good Luck

[stormmusic]

i complained to DIGI and someone sent me a QT7.1.1 UNinstaller--after you run that you just re-install QT7.0--but you do have re-enter your name/auth code for QT pro

if i can find the link on one mf my backup drives i'll send it to you