Problems with PTLE? Post your configuration here..

[Eruk]

Hello I have this problem:
When I want to create a new protocols file other than 44.1 KHZ I get the following error:

Could not create new document because pro tools could not set sample rate to specified value. Please exit all other audio applications and try again.

But I’m not running any other application than pro tools…

I’m running an MBOX 2 pro on:

Motherboard: Asus A8N-E
CPU: AMD ATHLON 64 3500+
Firewire pci-card : VIA VT6306
Videocard : NVIDIA Geforce 6500
Harddisks: MAXTOR 6V200E0
SEAGATE: ST3160021A
Memory: 1024MB
OS: Windows XP SP2

I did a reinstall of windows but that didn’t work. I’ve tried an other firewire card, that didn’t work either.
Other audio applications DO work with other sample rates on my MBOX 2 pro.
Help me please!

[spkguitar]

jdl280, thanks for posting your system specs, but are you having a problem with your system? If so what is it?


Eruk, your problem could be caused by a number of things, but here are two things to check quickly;

• if you are using your Digidesign hardware for your default windows soundcard, make sure to turn off system sounds
• make sure quicktime is not holding on the the digidesign hardware by right clicking the quicktime icon in the status tray and select exit

These are two typical cases where another application can be using the hardware, but it is not readily apparent and you could be unaware of it.

[MinisterQ]

I've downloaded the Sandria Lite ..but don't see a system summary for me to run
My problem for the last 3 days now has been access violation
and now 002 driver install can't find errors
HELP!!!!!!!

[MinisterQ]

Okay ...my problem is I can't load up pro tools ...for some reasone it error when installing and
gives the following "Digi 002 driver installer can not find error ...before that was "Access violation occurred"

SiSoftware Sandra

System
Host Name : YOUR-4DACD0EA75
User : HP_Administrator
Workgroup : WORKGROUP

Processor
Model : Intel(R) Pentium(R) D CPU 2.80GHz
Speed : 2.80GHz
Performance Rating : PR6102 (estimated)
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Internal Data Cache : 2x 16kB Synchronous, Write-Thru, 8-way set, 64 byte line size
L2 On-board Cache : 2x 1MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector

Mainboard
Bus(es) : ISA PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : American Megatrends Inc. 3.08
System : HP Pavilion 061 ER895AA-ABA a1423w
Mainboard : Hewleet-Packard @⎰@୙ Asterope
Total Memory : 1.9GB DDR2-SDRAM

Chipset 1
Model : Hewlett-Packard Company RS400/200 Host Bridge
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Total Memory : 2GB DDR2-SDRAM
Shared Memory : 1GB

Video System
Monitor/Panel : HP vs19 flat panel monitor
Monitor/Panel : Generic Television
Adapter : ATI RADEON XPRESS 200 Series

Physical Storage Devices
Hard Disk : ST3200826AS (186GB)
Hard Disk : Initio ST3300631A IEEE 1394 SBP2 Device
Hard Disk : Generic USB CF Reader USB Device
Hard Disk : Generic USB MS Reader USB Device
Hard Disk : Generic USB SD Reader USB Device
Hard Disk : Generic USB SM Reader USB Device
CD-ROM/DVD : HP DVD Writer 740b (CD 40X Rd, 40X Wr) (DVD 5X Rd, 5X Wr)
CD-ROM/DVD : IDE-DVD DROM6216 (CD 40X Rd) (DVD 5X Rd)

Logical Storage Devices
HP_PAVILION (C:) : 178GB (160GB, 90% Free Space) (NTFS)
HP_RECOVERY (D:) : 8.4GB (465MB, 5% Free Space) (FAT32)
ALL IN IT (K:) : 279GB (32GB, 11% Free Space) (FAT32)
CD-ROM/DVD (E:) : N/A
Pro Tools LE (F:) : 479MB (CDFS)
Removable Drive (G:) : N/A
Removable Drive (H:) : N/A
Removable Drive (I:) : N/A
Removable Drive (J:) : N/A

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Mass Storage Device
FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host Controller
Keyboard : HP PS2 Keyboard (2K - 3)
Mouse : Microsoft PS/2 Mouse

Communication Device(s)
Device : Agere Systems PCI-SV92PP Soft Modem

Printers and Faxes
Model : Quicken PDF Printer
Model : Microsoft Office Document Image Writer
Model : Fax

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional Media Center 5.01.2600 (Service Pack 2)

Network Services
Adapter : Realtek RTL8139/810x Family Fast Ethernet NIC

Performance Tips
Notice 5901 : CD 1x= 150kB/s; Exercise caution when comparing measured versus published ratings.
Notice 5902 : DVD 1x= 11.08Mbps Exercise caution when comparing measured versus published ratings.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.


Okay ...my problem is I can't load up pro tools ...for some reasone it error when installing and

[spkguitar]

Wow.

Well, the "path to inf" problem sounds like the old Cubase SX uninstall issue. Other than that, I think a clean uninstall would be the only other suggestion.

But...

You've got quite a few problems there, and I'm honestly surprised you ever had Pro Tools running on that system in the first place.

Adapter : ATI RADEON XPRESS 200 Series

This chipset has been known to cause issues. Though it is not on the compatibility pages (I'm honestly not sure WHY it's not on there), but it is listed on the General Troubleshooting thread.

Hard Disk : Initio ST3300631A IEEE 1394 SBP2 Device

This external drive uses the Initio chipset, not the recommended Oxford 911 chipset. It could cause problems.

I honestly don't believe that is what is causing your current problem, but those issues would definitely need to be addressed before using Pro Tools further.

[Khatru]

Hi,

Here's the deal:

In the edit window, the tool buttons and the counter become greyed out - the same color as the backround. This happens when dragging an automation breakpoint across the edit window. It happens in time with the dragging action, ie: the gray drags across with the cursor. Hope I'm being clear.

Thanks in advance,

Dave

BTW: This is a new system. I've run the dual hot fix and XP tips.

.................................................. ..............................................

SiSoftware Sandra

System
Host Name : DAVE-85BC2C8E5D
User : Dave
Workgroup : HOME

Processor
Model : Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
Speed : 2.40GHz
Performance Rating : PR8174 (estimated)
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Internal Data Cache : 2x 32kB Synchronous, Write-Thru, 8-way set, 64 byte line size
L2 On-board Cache : 1x 4MB ECC Synchronous, ATC, 16-way set, 64 byte line size, 2 threads sharing

Mainboard
Bus(es) : ISA PCI PCIe IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : American Megatrends Inc. 8.12
System : USTEK COMPUTER INC P5W DH Deluxe
Mainboard : ASUSTeK Computer INC. P5W DH Deluxe
Total Memory : 2GB DDR2-SDRAM

Chipset 1
Model : ASUSTeK Computer Inc 82975X Memory Controller Hub
Front Side Bus Speed : 4x 267MHz (1068MHz data rate)
Total Memory : 2GB DDR2-SDRAM
Memory Bus Speed : 4x 166MHz (664MHz data rate)

Video System
Monitor/Panel : SyncMaster 940BW/199BW/941BW, SyncMaster Magic CX915BW(Digital)
Adapter : NVIDIA GeForce 7600 GT

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : WDC WD2500JS-60NCB1 (233GB)
Hard Disk : WDC WD800JD-00MSA1 (75GB)
Hard Disk : Prolific PL3507 Combo Device (1394 ATAPI_Rev 1.00) IEEE 1394 SBP2 Device
CD-ROM/DVD : LITE-ON DVDRW LH-20A1H (CD 48X Rd, 48X Wr) (DVD 6X Rd, 6X Wr)

Logical Storage Devices
Hard Disk (C:) : 75GB (66GB, 89% Free Space) (NTFS)
E drive (E:) : 78GB (78GB, 100% Free Space) (NTFS)
F Drive (F:) : 78GB (76GB, 97% Free Space) (NTFS)
G Drive (G:) : 77GB (73GB, 95% Free Space) (NTFS)
CD-ROM/DVD (D:) : N/A
3.5" 1.44MB (A:) : N/A

Peripherals
Serial/Parallel Port(s) : 1 COM / 0 LPT
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : Generic USB Hub
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Keyboard : HID Keyboard Device
Mouse : HID-compliant mouse
Human Interface : USB Human Interface Device
Human Interface : USB Human Interface Device

Printers and Faxes
Model : Microsoft XPS Document Writer

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional 5.01.2600 (Service Pack 2)

Network Services
Network Drivers Enabled : No

Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Notice 5901 : CD 1x= 150kB/s; Exercise caution when comparing measured versus published ratings.
Notice 5902 : DVD 1x= 11.08Mbps Exercise caution when comparing measured versus published ratings.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[Khatru]

Oh yeah...I can bring back the buttons by clicking where they're supposed to be. The counter though, does not respond when I click on it.

Thanks, Dave

[MvdP]

I am thinking of buying a new computer with a E6300 core2duo processor and a 865G chipset. Does anybody know if this will work with my Digi001 without any problem?

Maarten

[Khatru]

Hi MvdP,

I do know that if you're using an 001 with 6.4 (the last version compatible with the 001),that you will have to disable one core of your CPU, thus you'll be unable to take advantage of the dual core.

I'm not up on my chipset compatibility but you can look in the compatibility section of the digi site to see if it is incompatible, and/or post your question here as a general thread(not in "trouble with your configuration"). You will get a quicker answer.

Peace, Dave

[Khatru]

Hi MvdP,

I do know that if you're using an 001 with 6.4 (the last version compatible with the 001),that you will have to disable one core of your CPU, thus you'll be unable to take advantage of the dual core.

I'm not up on my chipset compatibility but you can look in the compatibility section of the digi site to see if it is incompatible, and/or post your question here as a general thread(not in "trouble with your configuration"). You will get a quicker answer.

Peace, Dave