Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-25-2022, 02:46 PM
Sonic Sonic is offline
Member
 
Join Date: Sep 2022
Location: U.S.A
Posts: 3
Default Issues with audio in playback.

I'm running the program on a windows 10.
when playing back in pro-tools, there is no audio.
is there a problem with ASIO4ALL?
Reply With Quote
  #2  
Old 09-25-2022, 04:14 PM
Darryl Ramm Darryl Ramm is offline
Member
 
Join Date: Nov 2010
Location: USA
Posts: 19,510
Default Re: Issues with audio in playback.

Quote:
Originally Posted by Sonic View Post
I'm running the program on a windows 10.
when playing back in pro-tools, there is no audio.
is there a problem with ASIO4ALL?
What would you like other users here to tell you?

This is the second post you've made to DUC where you provide no useful info, I've pointed you to useful directions in you previous post and yet...

Here we have

no idea what version of Pro Tools you are using
no idea of any details of the computer you are using
no idea what sound card(s)/interface(s)you are trying to use
no idea what you have selected as the playback engine in Pro Tools
no idea if you know how to use Pro Tools at all
and no idea if you have configured ASIO4ALL to use the proper device

Again, as pointed out to you before, if you want help here read "Help us Help You" up the top of each DUC web page, that should give some idea of the basic type of info expected. Including a SiSoft Sandra report for your PC.

In general ASIO4ALL has all sorts of problems, it's a bandaid for not having a proper ASIO interface. If you are using Pro Tools on a Windows PC most of us here would recommend you just avoid all future pain and buy a proper ASIO interface, i.e. one with an ASIO driver provided by the vendor. If you have one of those already, uninstall ASIO4ALL.

And make sure you do not have Windows or any audio programs using the interface you want to use for Pro Tools... only Pro Tools.

The common beginner interface often recommended here is a Focusrite 2i2, but there are many other great choices from vendors including (in no particular order), Focusrite, Presonus, Universal Audio, MOTU, RME, and some others.
Reply With Quote
  #3  
Old 09-25-2022, 08:50 PM
dstone dstone is offline
Member
 
Join Date: Sep 2022
Location: Boston
Posts: 4
Default Re: Issues with audio in playback.

The system in question is a current Windows laptop running Windows 10 or 11, and using the latest version of Pro tools (educational). I looked at this system earlier today. I had already re-installed Asio4All the last time I looked at this system to get it working, but re-installing it this time did not work. There is also the Realtk ASIO driver, but that won't initialize or start.


The system itself has perfectly good audio. I'm under the impression that Asio4All might be attached to something else, but I can't be certain.


So a couple of questions. First, should I uninstall the Asio4All driver? Second, should I try and find the official Realtek ASIO driver and re-install it? And finally, is there a better driver that can be installed on the laptop??
Reply With Quote
  #4  
Old 09-25-2022, 09:07 PM
Darryl Ramm Darryl Ramm is offline
Member
 
Join Date: Nov 2010
Location: USA
Posts: 19,510
Default Re: Issues with audio in playback.

What you need to do is clearly answer, not ask questions.

Nobody cares if the "system itself has perfectly good audio" we need to know what exact chipset(s) it has. You will be unlikely to actually have an ASIO compatible Chipset in a Dell? laptop, but if you think you might have that cough up the details (preferably as a Sandra report) once we have any clue what actual audio device you have then folks can tell you what driver to install. What do you want us to do without any actual hard information? Toss a coin?

Running Windows 10 or 11? Stop this insanity and **Post a Sandra Report**

When you run anything using ASIO4ALL you can look in the ASIO4ALL control panel and see what underlying device ASIO4ALL is mapping to ASIO. It's confusing because there is no stand alone Control Panel for ASIO4ALL (there used to be), it only appears when you use it. See the ASIO4ALL documentation. See how many device options ASIO4ALL is giving you for mapping... if this is a Dell Laptop (your profile says Dell) with no external audio interface there is likely only one device, and ASIO4ALL should pick that. Unfortunately that means the device will be shared with Windows and other apps which is not good.

But you should also confirm Pro Tools is selecting that ASIO4ALL device as the Setup>Playback Engine, and that is the one you want it to use, and it's not picked something else. Actually look at that, don't assume it's stayed as any playback engine you set before.

And if you can't reply on DUC because you are a new user, please don't create another account, just wait, the anti-spam block on new users will let you post after a while. Using multiple accounts/user names here is one thing that will get you kicked out.

And again, best thing is go buy a proper ASIO audio interface--if you don't have one now.

Last edited by Darryl Ramm; 09-25-2022 at 09:38 PM.
Reply With Quote
  #5  
Old 10-04-2022, 04:47 PM
Sonic Sonic is offline
Member
 
Join Date: Sep 2022
Location: U.S.A
Posts: 3
Default Re: Issues with audio in playback.

We found this information.
This is a windows 10. The pro tools is version 2021.12.0
real tech doesn't work and ASIO4ALL has been uninstalled.
We ordered an audio interface.

here is the sandra report copied and paste. attaching it as a file didn't work.
SiSoftware Sandra

ID
Host Name : DESKTOP-SD2O9JM
Workgroup : WORKGROUP

Computer
Model : Dell Inspiron 7506 2n1
Serial Number : 21X****
Chassis : Dell Convertible
Mainboard : Dell 0G72HV
Serial Number : /21XF4B3/CNW************
BIOS : Dell 1.16.0 07/14/2022
Intel Management Engine (ME) : 15.0.41.2158
TPM - Trusted Platform Module : Intel TGL 2.0 2019 (24PCR 64Ses 7Obj 128Ctr)

System Memory
Total Memory : 16GB SO-DIMM LP-DDR4

Processors
Processor : 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (4C 8T 4.3GHz, 3.6GHz IMC, 4x 1.25MB L2, 12MB L3)
Socket/Slot : FC BGA1499/1598

Chipset
Memory Controller : Dell Core11U (Tiger Lake-UP3 4C) ULV Host Bridge/DRAM Registers 100MHz, 4x 4GB SO-DIMM LP-DDR4 4.27GHz 256-bit, Integrated Graphics

Memory Module(s)
Memory Module : UBE3D4AA-MGCR 8GB LP-DDR4 PC4-34100U DDR4-4266
Memory Module : UBE3D4AA-MGCR 8GB LP-DDR4 PC4-34100U DDR4-4266

Video System
Monitor/Panel : AU Optronics Dell Inspiron AUO10EB Display (3840x2160, R5VC9€B156ZAT, 15.3")
Video Adapter : Intel(R) Iris(R) Xe Graphics (768S 96C SM5.2 1.3GHz, 4MB L2, 4GB LP-DDR4 4.27GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL : Intel(R) Iris(R) Xe Graphics (768S 96C SM3.0 1.3GHz, 1MB L2, 6.3GB LP-DDR4 4.27GHz 128-bit, Integrated Graphics)
D3D 11 : Intel(R) Iris(R) Xe MAX Graphics (4GB)
OpenGL : Intel(R) Iris(R) Xe MAX Graphics (128MB)

Pen & Touch
Touch : Integrated
Multi-Touch : Yes
Simultaneous Touches : 10
Pen Digitiser : Integrated

Storage Devices
Disk : 2x NVMe H10 HBRPEKNX0203AO NVMe INTEL 327051 (1TB, RAID0/SATA, SCSI-5)

Logical Storage Devices
OS (C:) : 935GB (NTFS, 4kB) @ 2x NVMe H10 HBRPEKNX0203AO NVMe INTEL 327051 (1TB, RAID0/SATA, SCSI-5)
WINRETOOLS : 990MB (NTFS, 4kB) @ 2x NVMe H10 HBRPEKNX0203AO NVMe INTEL 327051 (1TB, RAID0/SATA, SCSI-5)
Image : 17GB (NTFS, 4kB) @ 2x NVMe H10 HBRPEKNX0203AO NVMe INTEL 327051 (1TB, RAID0/SATA, SCSI-5)
DELLSUPPORT : 1GB (NTFS, 4kB) @ 2x NVMe H10 HBRPEKNX0203AO NVMe INTEL 327051 (1TB, RAID0/SATA, SCSI-5)
ESP : 146MB (FAT32, 2kB) @ 2x NVMe H10 HBRPEKNX0203AO NVMe INTEL 327051 (1TB, RAID0/SATA, SCSI-5)

Storage System
Storage Pool : Primordial (953.87GB)

Peripherals
LPC Hub Controller : Dell Core 11 (Tigerlake-LP) LPC Controller
Audio Device : Dell Core 11 (Tigerlake-LP) Smart Sound Technology Audio Controller
Disk Controller : Dell Volume Management Device NVMe RAID Controller
Disk Controller : Dell Core 11 (Tigerlake-LP) Shared SRAM
USB Controller : Intel Core 11 (Tigerlake-LP) USB 3.2 Gen 2x1 xHCI Host Controller
SMBus/i2c Controller : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)
Fingerprint Touch : Goodix Fingerprint Model (Fingerprint Touch)
Facial Features : Windows Hello Face Sensor (Facial Features)

Sensors
Orientation : Intel Inclinometer Sensor (Orientation, Inclinometer)
Unknown : Intel Simple DMD Sensor (Unknown, Unknown)
Unknown : Intel Shake Gesture Sensor (Unknown, Unknown)
Orientation : Intel Orientation Sensor (Orientation, Unknown)
Unknown : ST_MICRO LNG2DM Accelerometer Sensor (Unknown, Unknown)
Unknown : Intel Dead Reckoning Sensor (Unknown, Unknown)
Unknown : AMS_TCS3430 (Unknown, Unknown)
Motion : ST_MICRO Accelerometer Sensor (Motion, Accelerometer)
Unknown : Intel Tilt Gesture Sensor (Unknown, Unknown)
Light : AMS Ambient Color Sensor (Light, Light)
Unknown : Intel DVS Gyrometer Sensor (Unknown, Unknown)
Motion : ST_MICRO Accelerometer Sensor (Motion, Accelerometer)
Unknown : Intel Hinge Sensor (Unknown, Unknown)
Orientation : Intel Geomagnetic Orientation Sensor (Orientation, Unknown)
Unknown : Intel Tap Gesture Sensor (Unknown, Unknown)
Unknown : Intel Lid Mode Sensor (Unknown, Unknown)
Unknown : AMS_XYZ_AMBIENT_LIGHT (Unknown, Unknown)
Unknown : ST_MICRO LSM6DS3 Gyrometer Sensor (Unknown, Unknown)
Unknown : Intel Physical Activity Sensor (Unknown, Unknown)
Unknown : Intel Uncalib Gyrometer Sensor (Unknown, Unknown)
Motion : Intel Gravity Sensor (Motion, Unknown)
Orientation : ST_MICRO Magnetometer Sensor (Orientation, Unknown)
Unknown : Intel Lift and look Sensor (Unknown, Unknown)
Orientation : Intel Simple Orientation Sensor (Orientation, Unknown)
Unknown : Intel On Table Detection Sensor (Unknown, Unknown)
Unknown : Intel DVS Accelerometer Sensor (Unknown, Unknown)
Unknown : ST_MICRO LIS2MDL Magnetometer Sensor (Unknown, Unknown)
Light : AMS Ambient Light Sensor (Light, Light)
Orientation : Intel Compass Sensor (Orientation, Compass)
Orientation : Intel Relative Orientation Sensor (Orientation, Unknown)
Unknown : ST_MICRO Magnetometer Sensor (Unknown, Unknown)
Unknown : ST_MICRO Free Fall Detector Sensor (Unknown, Unknown)
Unknown : Intel Pedometer Sensor (Unknown, Unknown)
Unknown : Intel Significant Motion Sensor (Unknown, Unknown)
Motion : ST_MICRO Gyrometer Sensor (Motion, Gyrometer)
Unknown : Intel Device Movement Sensor (Unknown, Unknown)
Unknown : Intel Uncalib Magnetometer Sensor (Unknown, Unknown)
Motion : Intel Linear Acceleration Sensor (Motion, Unknown)
Unknown : Intel Step Detector Sensor (Unknown, Unknown)
Unknown : ST_MICRO LSM6DS3 Accelerometer Sensor (Unknown, Unknown)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Intel(R) Wi-Fi 6 AX201 160MHz (Wifi5 (802.11ac/VHT), 173.3Mbps)

Power Management
Battery : BYD DELL 3PCVM15 68.00Wh/4.85Ah

Operating System
Windows System : Microsoft Windows 10 Personal 10.0.19044
Platform Compliance : x64
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Audio Playback Issues after HDD upgrades wadf29 Pro Tools 12 10 04-30-2017 07:25 PM
Audio playback issues [email protected] Pro Tools | Intro Discussion 1 08-04-2016 04:50 PM
Severe audio glitching issues with MBox 2, makes playback unbearable. AliGlenUig 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 8 06-08-2011 03:39 PM
CORRECTION: Adat Device doesnt playback audio during Recording or Playback DarylBham 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 14 07-21-2010 11:16 PM
Audio playback issues toexcel 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 6 01-06-2010 01:52 PM


All times are GMT -7. The time now is 05:39 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com