Constant error messages (-6101), (-9128)

[Nezecus]

Originally Posted by DigiTechSupt

Zeze - Are you possibly using the Mbox 2 Pro with the power supply connected? If so - you don't need it and it could be causing errors. The MB2P gets power via Firewire - you only need the power supply if your computer doesn't supply FW power.

What other devices do you have connected to the computer and to which ports are they connected?

Thanks for your replay,
I've never used the Mbox2 Pro with its power supply, only through firewire;
I also use a Command 8, which by the way has often another strange behaviour, tho not related with the these dae errors;
it happens that when I switch on the Command8 it doesn't follow the usual start up routine,
instead the faders do not move and the lcd display is half visible, but what's worse, PT do not recognise it;
so I try switching off and on the unit for several time untill it get back to the normal state,
but this doesn't always help, often I have to wait hours or days before getting it to work again;
I controlled the output voltage of the Command8 power supply, which seems to be normal;
anyway, the error messages appear also with the Command8 not connected to the G5_

[sleepykeith]

Originally Posted by DigiTechSupt

Most of the cases of this are being solved in a number of different ways.

Upgrading from Tiger to Leopard can cause problems. A clean install of Leopard and PT8 has fixed the issue for many people.

Having a previous version of Pro Tools installed before installing PT8 can cause problems. Usually a clean uninstall of the previous version and PT8, then reinstalling just PT8 has also worked for many.

yeah, i'm still using tiger and PT 7... regardless, it all seems preventable on PT's end(like make a version that doesn't go to crap if you don't think to do a clean uninstall of the last version)... or at the very least foreseeable and provide some serious warnings or instructions of some kind. i upgraded to tiger specifically for the mbox2 and PT 7. man i wish i hadn't. sorry... i'm just real frustrated.

[DigiTechSupt]

Originally Posted by zeze

Thanks for your replay,
I've never used the Mbox2 Pro with its power supply, only through firewire;
I also use a Command 8, which by the way has often another strange behaviour, tho not related with the these dae errors;
it happens that when I switch on the Command8 it doesn't follow the usual start up routine,
instead the faders do not move and the lcd display is half visible, but what's worse, PT do not recognise it;
so I try switching off and on the unit for several time untill it get back to the normal state,
but this doesn't always help, often I have to wait hours or days before getting it to work again;
I controlled the output voltage of the Command8 power supply, which seems to be normal;
anyway, the error messages appear also with the Command8 not connected to the G5_

Have you ever connected the Command|8 to another computer and, if so, does it exhibit the same behavior? Is it still in warranty? If so, you may want to contact tech support to have it looked at.

Just to be clear - I need to know ALL the devices attached to your computer, including keyboards, mice, hubs, printers, hard drives, etc and to which port they're connected.

[DigiTechSupt]

Originally Posted by sleepykeith

yeah, i'm still using tiger and PT 7... regardless, it all seems preventable on PT's end(like make a version that doesn't go to crap if you don't think to do a clean uninstall of the last version)... or at the very least foreseeable and provide some serious warnings or instructions of some kind. i upgraded to tiger specifically for the mbox2 and PT 7. man i wish i hadn't. sorry... i'm just real frustrated.

We did not see any of these problems during testing or from beta reports - and the overall number of reports is very low compared to the number of people using Pro Tools 8. If we had foreseen this, we definitely would have made it known - once we started to see a few of these pop up, we put a note in the Technical Alerts here on the DUC, to hopefully head off a few problems.

[DigiTechSupt]

in my studio I've always used an Airport Extreme base with no problems with PT 7.4;

Zeze - do you have that enabled when you're using Pro Tools? If so - please disabled it as well as any other bluetooth or wireless devices.

Have you gone through all the optimizations in the General Troubleshooting thread yet?

Can you please post a plug-in version list using the Tech Support Utility from that thread?

[Nezecus]

Originally Posted by DigiTechSupt

Have you ever connected the Command|8 to another computer and, if so, does it exhibit the same behavior? Is it still in warranty? If so, you may want to contact tech support to have it looked at.

Just to be clear - I need to know ALL the devices attached to your computer, including keyboards, mice, hubs, printers, hard drives, etc and to which port they're connected.

yes, I have connected the C8 to my MacBook Pro with still the same strange behaviour;
unfortunately the unit is no longer in warranty, I called the tech support here in Italy and they told me that
probably it would cost so much to repair it that would be better to buy a new one,
which is not very encouraging as answer;
btw, I did all of the optimizations suggested in the General Troubleshooting thread,
I also disconnected the Airport base and every device but the keyboard and the mouse;
i run the TSU to generate the version list, which oddly enough shows like this:

Sat Feb 21 19:22:27 CET 2009

Pro Tools Version
__________________________________________

Plug-In Versions
__________________________________________
AIRChorus.dpm

AIRDistortion.dpm

AIRDynamicDelay.dpm

AIREnhancer.dpm

AIREnsemble.dpm

AIRFilterGate.dpm

AIRFlanger.dpm

AIRFrequencyShifter.dpm

AIRFuzz-Wah.dpm

AIRKillEQ.dpm

AIRLo-Fi.dpm

AIRMulti-Chorus.dpm

AIRMulti-Delay.dpm

AIRNon-linearReverb.dpm

AIRPhaser.dpm

AIRReverb.dpm

AIRSpringReverb.dpm

AIRStereoWidth.dpm

AIRTalkbox.dpm

AIRVintageFilter.dpm

BF Essential Clip Remover.dpm

BF Essential Corr.dpm

BF Essential Meter.dpm

BF Essential Noise.dpm

BF Essential Tuner.dpm

Boom.dpm

Broadband Noise Reduction LE.dpm

Chorus.dpm

Click.dpm

D-Verb.dpm

DB-33.dpm

DigiReWire.dpm

Dither.dpm

Dynamics III.dpm

EQ III.dpm

Elastic Audio.dpm

Eleven Free.dpm

Flanger.dpm

Funk Logic Masterer.dpm

Hybrid

Hybrid.dpm

Invert-Duplicate.dpm

LoFi.dpm

Maxim.dpm

MiniGrand.dpm

Mod Delay II.dpm

Multi-Tap Delay.dpm

Normalize-Gain.dpm

Ping-Pong Delay.dpm

RectiFi.dpm

Reverse-DC Removal.dpm

SansAmp PSA-1.dpm

SciFi.dpm

Signal Generator.dpm

SignalTools.dpm

Smack! LE.dpm

SoundReplacer.dpm

Structure.dpm

TL AutoPan.dpm

TL InTune.dpm

TL MasterMeter.dpm

TL Metro.dpm

TL Space Native.dpm

Time Comp-Exp-Pitch Shift.dpm

Time Shift.dpm

TimeAdjuster.dpm

Trim.dpm

Vacuum.dpm

VariFi.dpm

XPand!.dpm

bombfactory BF76.dpm


Plug-Ins Unused Versions
__________________________________________

Dynamics II.dpm

EQ II.dpm


Toolkits and Digitranslator Versions
__________________________________________

Music Production Toolkit

DV Toolkit 2 is not installed

Digitranslator 2 is not installed

Digitranslator 1 is not installed


it seems that no versions have been detected, and I repeated it several times_

[spareroom]

I too am having all the problems described here. My issue can be - at this point - narrowed to any session that has Reason in it. For example: I have a session with one MIDI track and one instrument track. The instrument track has reason in it running 1 combinator and 1 dr rex loop. It is 45 seconds long and it's a miracle if it will get all the way through. My installation process was

I have installed OS 10.5.6

I have done a clean install of PT 8

I reinstalled Reason, when I knew I had a problem.

I have - i believe - updated or deleted any non-leopard compatible plugins (list to follow)

I have followed all the advice listed on your sticky eg deleting pref, databases etc

and I still can't get it to work smoothly

My system spec is

Model Name: Mac Pro
Model Identifier: MacPro1,1
Processor Name: Dual-Core Intel Xeon
Processor Speed: 2.66 GHz
Number Of Processors: 2
Total Number Of Cores: 4
L2 Cache (per processor): 4 MB
Memory: 4 GB


My Plug in list - as with the above poster - does not seem to have any version numbers. It's interesting that of all the posters on this thread only he and I are running 10.5.6. PLEASE PLEASE PLEASE can we get this solved.

Sun 22 Feb 2009 01:05:50 GMT


Pro Tools Version
__________________________________________
Pro Tools LE.app





Plug-In Versions
__________________________________________
AIRChorus.dpm


AIRDistortion.dpm


AIRDynamicDelay.dpm


AIREnhancer.dpm


AIREnsemble.dpm


AIRFilterGate.dpm


AIRFlanger.dpm


AIRFrequencyShifter.dpm


AIRFuzz-Wah.dpm


AIRKillEQ.dpm


AIRLo-Fi.dpm


AIRMulti-Chorus.dpm


AIRMulti-Delay.dpm


AIRNon-linearReverb.dpm


AIRPhaser.dpm


AIRReverb.dpm


AIRSpringReverb.dpm


AIRStereoWidth.dpm


AIRTalkbox.dpm


AIRVintageFilter.dpm


AmpegSVXUNO.dpm


BF Essential Clip Remover.dpm


BF Essential Corr.dpm


BF Essential Meter.dpm


BF Essential Noise.dpm


BFD2.dpm


Boom.dpm


Chorus.dpm


Click.dpm


Cosmonaut Voice.dpm


D-Verb.dpm


DB-33.dpm


DigiReWire.dpm


Dither.dpm


Dynamics III.dpm


EQ III.dpm


Elastic Audio.dpm


Eleven Free.dpm


Flanger.dpm


Invert-Duplicate.dpm


JOEMEEK Compressor.dpm


JOEMEEK Meequalizer.dpm


L2007 Mastering Limiter.dpm


LoFi.dpm


Massey CT4.dpm


Maxim.dpm


MiniGrand.dpm


Mod Delay II.dpm


Multi-Tap Delay.dpm


Normalize-Gain.dpm


Ping-Pong Delay.dpm


RectiFi.dpm


Reverse-DC Removal.dpm


SampleTank2.xSE.dpm


SansAmp PSA-1.dpm


SciFi.dpm


Signal Generator.dpm


SignalTools.dpm


Structure.dpm


TL AutoPan.dpm


TL InTune.dpm


TL MasterMeter.dpm


TL Metro.dpm


TRackS1.xEQ.dpm


Tape-Head.dpm


Tel-Ray Delay.dpm


Time Comp-Exp-Pitch Shift.dpm


Time Shift.dpm


TimeAdjuster.dpm


Trim.dpm


Vacuum.dpm


VariFi.dpm


Voce Chorus-Vibrato.dpm


Voce Spin.dpm


XPand!.dpm


bombfactory BF-3A.dpm


bombfactory BF76.dpm


vt3.dpm






Plug-Ins Unused Versions
__________________________________________
BF Essential Tuner.dpm


Dynamics II.dpm


EQ II.dpm


Funk Logic Masterer.dpm


moogerfooger AD.dpm


moogerfooger RM.dpm








Toolkits and Digitranslator Versions
__________________________________________

Music Production Toolkit is not installed


DV Toolkit 2 is not installed


Digitranslator 2 is not installed


Digitranslator 1 is not installed


Complete Production Toolkit is not installed

[spareroom]

sorry I forgot tosay I am using the 002 R (it's been along day!)

[Nezecus]

topic dead?

[rofa]

zeze:
To get the version list, firstly you need to have the pro tools program started. Secondly, the file to which the version list is written must _not_ exist previously, if it does, delete it or at least move or rename it.