Plugs on ilok - Won’t Authorize

[Siegfried Meier]

Yep, I’m seeing most fixed…only one right now that I can see that doesn’t is Trigger, which was working fine before this. Hopefully that can be fixed too?

I’m still not sure if this was an AVID only issue or widespread - seems it was more than just AVID though, since Trigger isn’t working.

Thanks!
Sig

[Siegfried Meier]

PACE has now fixed the final Slate Trigger license that wasn't working - now Trigger2 works again (using the Trigger1 license) in Pro Tools HD10.

Thanks!
Sig

[marianna]

Originally Posted by Siegfried Meier

PACE has now fixed the final Slate Trigger license that wasn't working - now Trigger2 works again (using the Trigger1 license) in Pro Tools HD10.

Thanks!
Sig

Persistence pays off Sig.

I finally passed the case to Grace who dug in and got it resolved for you. Thanks for being such a good sport and for your patience... I know it wasn't fun!

Make sure you give Grace a stellar review when she closes out the case.

Thanks again for working with us on this one.

Marianna

[marianna]

Originally Posted by Matt Hepworth

Happy to report this is resolved for me. Thanks to the Avid team!

Thanks Matt for the update and for your patience as well getting this resolved.

Im only an email or a post away if you need me.

Marianna