Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools TDM Systems (Mac)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 10-04-2008, 04:55 PM
Hearfilm Hearfilm is offline
Member
 
Join Date: Dec 2002
Posts: 72
Default iLok - Green Light, will not sync.

One of my iloks stopped working today. It has a green light, System Profiler shows 'iLok' Version 0.10 connected. But i can not start my system, or sync it with ilok.com. My LE ilok works fine. So I assume the ilok is dead. Any hope at fixing it without sending it in?

Running the latest drivers, and checked on my laptop also.

I have ZDT, but it is really sucks to think I have to buy a new ilok, when it is obviously a failed peice of hardware. I had it installed INSIDE my G5, so it was untouched, and safe as could be. So I will pay $40 for a new one, and $30 to get new ZDT. This is a joke.

Digidesign, I am really dissappointed in this method of copy protection, Zero Down Time my ass, I have had to cancel my session for the day, and will be making up for it during hours I would sleep, in order to meet my deadline for this monday. We need a better way to authorize. I dont want to deal with this every 10 months(thats the age of this ilok)
Reply With Quote
  #2  
Old 10-04-2008, 05:23 PM
Hearfilm Hearfilm is offline
Member
 
Join Date: Dec 2002
Posts: 72
Default Re: iLok - Green Light, will not sync.

Product Quantity Charge
License Recovery with iLok 1 $39.95
Courtesy iLok 1 $0.00

Sales Tax: $3.29
Shipping estimate: $27.59

Subtotal: $70.83

Are you kidding me? $28 to ship this little thing????

So I can just buy a new one for $40, but since its under warranty, to use the warranty, I have to pay $30 to get the 'free' replacement!! This is the worst service. What a joke.

Digi, why dont you have any alternatives for people??
Reply With Quote
  #3  
Old 10-04-2008, 05:43 PM
crizdee's Avatar
crizdee crizdee is offline
Moderator
 
Join Date: Dec 2004
Location: Brighton, UK
Posts: 10,696
Default Re: iLok - Green Light, will not sync.

Quote:
Originally Posted by Hearfilm View Post
One of my iloks stopped working today. It has a green light, System Profiler shows 'iLok' Version 0.10 connected. But i can not start my system, or sync it with ilok.com. My LE ilok works fine. So I assume the ilok is dead. Any hope at fixing it without sending it in?

Running the latest drivers, and checked on my laptop also.

I have ZDT, but it is really sucks to think I have to buy a new ilok, when it is obviously a failed peice of hardware. I had it installed INSIDE my G5, so it was untouched, and safe as could be. So I will pay $40 for a new one, and $30 to get new ZDT. This is a joke.

Digidesign, I am really dissappointed in this method of copy protection, Zero Down Time my ass, I have had to cancel my session for the day, and will be making up for it during hours I would sleep, in order to meet my deadline for this monday. We need a better way to authorize. I dont want to deal with this every 10 months(thats the age of this ilok)
Hi,

Sorry to hear about your ilok! that's a real pain in the arse when somethings fails like that!

With ZDT you should keep a spare ilok ready to go, so Ilok can transfer the temp auths immediately!

I have 1 ilok for my waves, covered by their TLC
1 ilok for everything else covered by ZDT
1 ilok spare with old demo auths and ready to go if my main ilok fails.

Hope you get up and running ASAP

Chris
__________________
PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888

Producer, Engineer,
UKmastering Mixing & Mastering
Blinders_Columbia top 40 UK album charts
Slow Readers Club Joy Of The Return #9 UK album charts

www.ukmastering.com


PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring.
Reply With Quote
  #4  
Old 10-04-2008, 05:46 PM
studiojimi's Avatar
studiojimi studiojimi is offline
Member
 
Join Date: Dec 1969
Location: Los Angeles, CA
Posts: 3,115
Default Re: iLok - Green Light, will not sync.

i can promise you that you will never get ilok on the phone to talk to them.

it's pitiful.
__________________
CAZADOR RECORDING
PT10.3.10/HD6/192w16in/MTN.LION OS 10.8.5 / Westmere MacPro 8 Core W/20gRAM MAGMA-PE6R4/TDM&RTAS/WAVES Platinum/UA/Eventide Plugs/I usually record at 88.2
With GOD as my partner. . . I need to make my plans LARGER.

Reply With Quote
  #5  
Old 10-04-2008, 06:07 PM
Hearfilm Hearfilm is offline
Member
 
Join Date: Dec 2002
Posts: 72
Default Re: iLok - Green Light, will not sync.

Well, if it could be saved, its too late to try. I submitted the RMA, and I will ship it out Monday. I am using my LE system iLok for the demo plugins.

With all these demo plugins I have to select 'continue' for use each plugin in the session. This is really annoying, not to mention embarrassing in front of clients... looks like pretty amateur.

I guess I should be glad that it is still within warranty. Or I would really feel taxed right now. It is ridiculous that I need to pay ZDT every year on two iloks, and they dont replace the ilok for free, and shipping is 2/3 the cost of the part... and it weighs less then an ounce.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
003 rack is not connecting. Blinking green light. no HOST 1394 light. ccgascity1 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 6 01-14-2011 12:41 PM
green-orange light songman Pro Tools TDM Systems (Mac) 3 01-15-2010 05:16 AM
Flashing Green Light boiserockguy 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 5 06-10-2008 08:18 PM
Blinking Green light? jim jedlicka 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 3 05-28-2004 08:53 AM


All times are GMT -7. The time now is 07:38 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com