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Old 05-06-2013, 12:18 PM
wavy wavy is offline
Join Date: May 2013
Location: Paris, France
Posts: 1
Default Error missing iLok on Macbook USB 3.0 : Workaround

Hello all.

I'm new to this forum so this is my first post.
I had a search inside existing threads to see if someone has already been talking about my problem. I didn't, so here is my story.

I actually have found a workaround already, so this is more an answer thread than a question.

I have had issues detecting the iLok 2 dongle on my Mac since I bought it (later March 2013). It's a Macbook Pro Retina 15".
I contacted both Apple and PACE support, but none of them could give me a solution.

Here is the workaround:
I rather plug the iLok on a USB 2.0 HUB, which I plug itself into the built-in USB 3.0 port on the Mac.

This works like a charm. The hub was 15€ (20$).

I believe PACE is looking for a real solution to this, as they made me understand through mail exchanges, so maybe in some weeks/months will there be a driver upgrade fixing the whole thing.

Hope that this might help some of you.

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Old 05-06-2013, 02:03 PM
Stig Eliassen's Avatar
Stig Eliassen Stig Eliassen is offline
Join Date: Jan 2005
Location: Norway @ Studio Varmt & Trangt
Posts: 7,455
Default Re: Error missing iLok on Macbook USB 3.0 : Workaround

Welcome to the forums, and thanks for sharing your story. We do love happy endings around here
Studio rig - Pro Tools|HDX 2018.7 | Logic Pro X.4.2 | Avid HD I/O (8x8x8) | 6-core 3.33 Westmere w/24GB RAM | OS 10.12.3 | D-Command ES | Eleven Rack | Vienna Ensemble Pro 5
Mobile rig - Macbook Pro i7 w/16GB RAM | UA Apollo 8p | Pro Tools|HD 2018.3 | Logic Pro X.4.2 | OS 10.12.6
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Old 09-27-2015, 08:22 AM
aaquilato's Avatar
aaquilato aaquilato is offline
Join Date: Jan 2007
Location: Franklin TN
Posts: 152
Default Re: Error missing iLok on Macbook USB 3.0 : Workaround

This post is quite old YET THIS PROBLEM STILL EXISTS.
I recently purchased a new (2015) MBP with USB3 ports and I'm having the same exact problem. I am going out to buy a USB HUB to see if this "work around" fixes things.
After all this time you'd think Pace & Avid would try to help each other fix this sort of stuff. I've run into the Pace ILok scenario before with Sonnox plugins on the Venue. If the Windows OS within the Venue system isn't running the latest Pace ILok driver the Sonnox plugins aren't recognized.
What makes matters worse is all the finger pointing between the manufacturers. No one will take responsibility for this.
What a load of crap.
End of rant.

Mac OSX Mojave 10.14.6 running Pro Tools Ultimate 2023.6
Mac OSX Mojave 10.14.6 running Pro Tools Ultimate 2022.9
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Multiple Black Lion modified 192 FM/XB interfaces
Mac OSX ML 10.8.4 running PT10.3.7 HD4 PCIx (TDM & Native)
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