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Old 04-01-2019, 02:53 AM
B.Bashab's Avatar
B.Bashab B.Bashab is offline
Join Date: Aug 2014
Location: Mumbai
Posts: 1
Default Annual Subscription (paid Monthly) Renewal failure!

I have an active ProTools Ultimate Annual Subscription (paid Monthly), the monthly recurring payment is routed via PayPal.
Recently, my credit card got upgraded, hence I updated my New Card on PayPal and removed the old one.
This morning I got an email from Avid saying the payment didn't go through and there continues to be a problem processing the renewal of my Avid subscription software.

Upon checking my Avid Master Account, I get to see this.

So I clicked on the Update Payment Method, only to find some error codes.

I don't know how else to reauthorise/update my payment for the subscription.
I am afraid that the subscription may get cancelled due to non-receipt on payments. Can somebody help me out with a solution?
I am really scared because I have 4 ongoing projects on priority.
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Old 04-01-2019, 05:07 AM
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Southsidemusic Southsidemusic is offline
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,767
Default Re: Annual Subscription (paid Monthly) Renewal failure!

Start a support ticket from your Avid account. This is a user forum and we don’t have access to your accounts etc.
It is free as you have a expert plus support plan.
Best Regards

South Side Music Group
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