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  #1  
Old 06-12-2024, 02:26 AM
djanogil djanogil is offline
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Join Date: Dec 2012
Location: Paris
Posts: 9
Default No license despite active subscription

Hi,

I have a subscription which according to my account on avid.com is active and expires August 27 , 2024.

However the last few days I received warnings when opening PT that my license was about to expire.

This morning I come to the studio and PT says I have no active licenses.
So I had to purchase a new yearly subscription , now I have two subscriptions!!

And besides I have auto-renewal on, so why did this even happen ?
And how do you contact human beings directly at Avid ??

Thanks for your help I'm getting so p****d off with Avid and their licensing schemes..
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  #2  
Old 06-12-2024, 06:59 AM
tope d's Avatar
tope d tope d is offline
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Join Date: Jul 2015
Location: Worldwide
Posts: 710
Default Re: No license despite active subscription

Quote:
Originally Posted by djanogil View Post
Hi,

I have a subscription which according to my account on avid.com is active and expires August 27 , 2024.

However the last few days I received warnings when opening PT that my license was about to expire.

This morning I come to the studio and PT says I have no active licenses.
So I had to purchase a new yearly subscription , now I have two subscriptions!!

And besides I have auto-renewal on, so why did this even happen ?
And how do you contact human beings directly at Avid ??

Thanks for your help I'm getting so p****d off with Avid and their licensing schemes..
Checking on this. Will get back to you in a bit
__________________
-Tope

To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support

www.topedomingo.com
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  #3  
Old 06-12-2024, 07:03 AM
tope d's Avatar
tope d tope d is offline
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Join Date: Jul 2015
Location: Worldwide
Posts: 710
Default Re: No license despite active subscription

I've just checked your license and it shows your new expiration date is July 12th, 2024. Please try opening your iLok License Manager, sign in with your iLok ID, then click on Licenses > Refresh Subscriptions.

Let us know if the same issue occurs.

Thank you
__________________
-Tope

To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support

www.topedomingo.com
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  #4  
Old 06-13-2024, 02:36 AM
djanogil djanogil is offline
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Join Date: Dec 2012
Location: Paris
Posts: 9
Default Re: No license despite active subscription

Hi Tope,

thanks for your response,
I just did what you said and when I click on refresh,
I get the following message;

Renewal is pending for the following licenses;

Pro Tools Studio subscription expiration date 28/05/2024..
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  #5  
Old 06-13-2024, 09:03 AM
tope d's Avatar
tope d tope d is offline
Avid
 
Join Date: Jul 2015
Location: Worldwide
Posts: 710
Default Re: No license despite active subscription

Quote:
Originally Posted by djanogil View Post
Hi Tope,

thanks for your response,
I just did what you said and when I click on refresh,
I get the following message;

Renewal is pending for the following licenses;

Pro Tools Studio subscription expiration date 28/05/2024..
Sorry about that. Can you try this again and let me know if the same issue occurs?

Thank you!
__________________
-Tope

To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support

www.topedomingo.com
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