Why is only 44.1 KHZ available?

[Dallon426]

Take a look at these screen shots.

The Avid Apogee Duet only lets me select 44.1 KHZ

While the stock Realtek Audio driver and almost every other interface I have used lets me select multiple options of sample rate and bit depth within windows

I have attached the two photos

[TOM@METRO]

Are you attempting to use the Quartet for Windows sounds as well?

[Darryl Ramm]

Yes, and was already pointed out not to do that in another thread.

[Dallon426]

Which, I do not understand why not, because every interface I have used in the past has no issues running both windows sounds and ASIO (even at the same time)
By the way it works but I have to change the sample rate from 48 KHZ to 44.1KHZ (within the PT IO control Panel) each time windows starts.

I am very experienced with interfaces and especially on windows. I have used Windows since the beginning. Darryl Ramm maybe that was the case a long time ago, but most people use their interface for all the sounds coming from their PC. Whether WDM or Asio drivers.

This is a software issue from the PT IO control Panel. It should stay at whatever we desire. Once I change the sample rate to 44.1 then, no issues.
But it is at every bootup I have to change it. Not a big bug, but it is annoying and I think it could be easily fixed. Just add a start at which sample rate button within the PT IO control Panel.

[Darryl Ramm]

Some interface drivers just do not support or not work well with multiple simultaneous clients. That is just how it works. It is not uncommon. It will not get changed (it’s a dead product as I explained before as well), so you will have to live with this or use a different interface. Heck given Avid’s other driver behavior I would not be surprised if this was not even tested or cared about.

[Dallon426]

The issue is not multiple instances of audio. That actually works fine. I can run youtube and Cubase, or any standalone unit fine.

Good to see I purchased an interface that is not supported. They might as well delete these forums then, right? Or maybe, just maybe they will scan through and offer some solutions. One can hope

[Darryl Ramm]

Originally Posted by Dallon426

The issue is not multiple instances of audio. That actually works fine. I can run youtube and Cubase, or any standalone unit fine.

Good to see I purchased an interface that is not supported. They might as well delete these forums then, right? Or maybe, just maybe they will scan through and offer some solutions. One can hope

This is just one interaction where folks do not properly support multiple clients, even if the audio plays well. There are lots of little things to worry about.and other interfaces also show similar behavior to this. ASIO drivers may have more issues here that WDM, etc.

This is a user forum, Avid provides some support here, but if you want real support you are supposed to pay to contact Avid, but I would save my money on this issue.

I am trying to set your expectations for what to expect with the interface you have, it was a short term experiment by Avid who had struggled in the lower-end/consumer interface market and after this product rebadging attempt they effectively gave up, the old Eleven Rack is the only interface they still sell. Avid’s official end of life dates for your interface are end of sale:12/31/2016, end of support: 12/31/2021. Which to me means I would hope that Avid continues to provide basic driver updates to support new OS releases, but that is about it, I would not expect Avid to provide enhancements, and this request may be viewed more that way, especially since other Avid drivers do not play well with multiple clients.

[Dallon426]

Hey, look. Apogee sent me this. This is from their version of the Duet

[Darryl Ramm]

Pity you don’t have an Apogee version, did you ask them why owners of the Avid versions cannot update/reflash the firmware in their Duets to be compatible with Apogee drivers?

[Dallon426]

You know, all it would take is an option within the PT IO control panel.
A select sample rate at startup option. Done.