No out signal ch 5-8 on Focusrite 18i20 HELP!

[TDub]

Hello. Not sure where to go, but hoping another user has experienced this or knows how to fix.
I just got the 18i20 Gen 4 and setting it up with PT Intro. For channels 1-4, I'm getting an incoming signal that I can hear (ie. Mic) both in ProTools and via Focusrite control. However, when I plug mic into any channels from 5 - 8 on the back of the 18i20, I see an incoming signal into the 18i20, but there is no sound coming out (neither in PT or from the Mains 1-2 output set in Focusrite control).
Anyone have any ideas for me to try? So frustrating and I've googled the heck out of it with no luck.

thanks
Tdub

[K Roche]

I am guessing because something to do with Pro Tools Intro only having 4 output channels ?


From Avid website:

Pro Tools Intro gives you the essential audio and MIDI tools to create any kind of music. To better understand its features and capabilities, here’s a quick overview of what’s included:

8 Audio Tracks (Stereo or Mono)
8 Instrument Tracks
8 MIDI Tracks
4 Aux Tracks (shares with Routing Folders)
1 Master Track
4 Routing Folders (shares with Aux Tracks)
4 Simultaneous Inputs and Outputs
32-bit floating point processing
Up to 192 kHz sample rate recording and playback
35 Core Avid Plugins
Xpand!2 Virtual Instrument (with over 2,500 presets)
Avid Loopmasters Sample Pack
EUCON Control Protocol Support
Clip FX (playback only)
Support for any Core Audio, ASIO, or WASAPI-compatible interface

[TDub]

Ahhh, I think you're right! I interpreted that differently. I understood I could only record 4 inputs simultaneously ... just assumed that meant I could pick any 4 inputs/channels I wanted to use at the same time!
But I just tested your theory (set my channels 5-8 to all say inputs 1-4 as well), and it allowed me to record 8 audio tracks.

I thought it may be something to do with limitations of Intro, but then when I didn't see any signal coming OUT of the Focusrite Control software, I thought the problem was there.

Seems so simple now

Thanks for the quick response, Kev.

Much appreciated!
tdub