New Subscriptions are not appearing in Ilok

[ArconomX]

I've tried many times and the new subscriptions I've purchased don't show up in the ILok. I can't get ProTools started. Thank you for any help you can give me.

[albee1952]

In iLok manager, once you log in, are you clicking on the "button" for "Available"? That's where new assets go and they need to be dragged onto a registered(to your account) iLok before they work. Please don't use iLok Cloud, especially if you are new to all this. Its just not that reliable.

[ArconomX]

I don't see it anywhere in iLok software. I do however, see the Avid Complete plugin bundle, HEAT, S-Gear 2 all part of the subscription I purchased...but no ProTools.

[ArconomX]

My Avid Link software shows ProTools as being "Activated" and is version 2021.7

When I click OPEN the screen shows the Protools purple screen and then says I have to activate ProTools. I click on locations and it shows a split screen with the iLok on the left and the computer on the right. the left screen has the number of the iLok i am using but it's not selectable and doesn't have any other info.



https://www.dropbox.com/s/ljfrv9cvsp...03.29.png?dl=0

https://www.dropbox.com/s/8i2ikj7tqc...04.12.png?dl=0

[NusqoolAudio]

I was able to get this situation fixed by going to the support chat area