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Possible Bug with Eucon Software on Mac
I have a Doc , iPad Air 2 and an Artist mix attached to a MacPro Late 2013 trash can running last ver of Mojave. Pretty much everything works perfectly .. however when I program a new button in the app under the Control Surface tab it seems afterwards the pop up window where you assign the function to a button keeps popping open even after you close it.. when this happens the hardware function keys don't work and protools won't do what your trying to accomplish.
Specifically I was using the preview feature , setting up a snapshot would hit write and it appeared protolls accepted the command but when I'd play back the write wasn't there . I'd open up the eucon App and Sure enough under the tab where you assign jey commands the little pop up window was open again . I'd close it, try the same thing and no luck. Open the app again and Sure enough same issue . I have to quit eucon , relaunch and everything functions as expected .. very odd.. maybe something to check on your end ? Protools HD native , Ultimate 2021.12
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Cory Rizos, CAS Re-recording Mixer/Sound Designer Montreal, Quebec http://www.imdb.com/name/nm0007185/ coryrizos.com Last edited by Cryos; 01-22-2022 at 07:05 AM. |
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Re: Possible Bug with Eucon Software on Mac
Looking into it....
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Re: Possible Bug with Eucon Software on Mac
same on my system...and it has been allways like that on my system.
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Re: Possible Bug with Eucon Software on Mac
We see it and have logged it for fixing
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Re: Possible Bug with Eucon Software on Mac
I'm wondering it there is an overall bug with Mac as I cannot update my Dock FW. Eucon sees my Dock but for whatever reason it will not push an FW update through?! This is my second dock , brand new out of the box, and the same result. Mac OS Catalina. It's been weeks and brand new dock has been a glorified paperweight...
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Re: Possible Bug with Eucon Software on Mac
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Re: Possible Bug with Eucon Software on Mac
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Is there something very simple I'm missing in the process of updating FW? it seems straightforward enough. first in left pane Eucon sees my dock. I drag/add over to right for 'my surfaces' it then is claimed by my computer > click on update FW. dialogue box pops up with instructions. the progress bar shoots up immediately with no other activity - is this normal? should i be letting it wait awhile before power on/off the unit? is there anything else i should be doing to the unit itself or just power on/off? I'm stumped here. And much appreciate the community support here as I'd love to get this to work |
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Re: Possible Bug with Eucon Software on Mac
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Are you using the Ethernet cable that came with the unit? It’s highly unlikely that this issue is repeating itself on a different computer and different Dock. Are you turning off the Dock mid firmware update? |
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Re: Possible Bug with Eucon Software on Mac
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Possible Bug with Eucon Software on Mac
Are you sure this isn’t the same unit you sent back? Can you compare serial numbers? Just curious. Was this a brand new unit in the sealed box?
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