Wrong Expiration Dates on Support Extension?

[sw rec]

I went ahead and bought the “ultimate perpetual support plan” update to beat the price increase for a year, but I haven’t redeemed the Sweetwater code yet….my current plan doesn’t expire until the first of June. So, if I activate it now, it does in fact ADD ON to my existing plan, as opposed to starting over the moment I activate it?

[tetonica]

Originally Posted by cvicente22

You're welcome tetonica! Yes it was a reinstatement. I've already informed our support team to make some adjustment.

Hi Charles, thanks for your help!

The support team just fixed the expiration date for my Pro Tools permanent license support, and I can confirm the date looks correct on both my Avid products page and on the iLok License Manager!

Thanks again, cheers

[cvicente22]

Originally Posted by audiobob

Thank you Charles!

Hi audiobob - Your case 04782051 has been resolved. You should receive an update as well via case ticket.

[unkJE]

Originally Posted by sw rec

I went ahead and bought the “ultimate perpetual support plan” update to beat the price increase for a year, but I haven’t redeemed the Sweetwater code yet….my current plan doesn’t expire until the first of June. So, if I activate it now, it does in fact ADD ON to my existing plan, as opposed to starting over the moment I activate it?

Definitely don’t redeem your Sweetwater code with Avid until after your current Plan ends, as the “clock starts ticking” the moment your code is redeemed