Prompted for ilok Activation on plugins I have activated on ilok

[tmoneygetpaid]

Hey,

We recently bought a number of McDSP Everything Pack licenses for our studios, suites, and faculty. There were some hiccups during activation-- if I activated the plugs onto an ilok and then tried opening PT 10 (10.3.9) or 11 (11.2.1), I would get a prompt asking for ilok activation during the plugin scanning. Though I saw the licenses on the iloks. So I de-activated, and activated through this pop-up window, and all seemed well.

On one faculty machine, this didn't work-- the pop-up window is telling me there are no activations left in our account, though there are 3 left that haven't been activated. Again, the ilok licenses are activated onto the faculty person's ilok.

I wrote McDSP and they told me this was an iLok issue. I wrote iLok and they told me this must be a Pro Tools issue.

Is there any fix out there? Is this actually a PT bug?

The faculty person's laptop is a 2010 Macbook Pro, running OSX 10.8.5, PT 10.3.8, ilok license manager 2.4.3.1517.

Thanks in advance.

[tmoneygetpaid]

I tried a delete/ reinstall of the plugins yesterday and discovered that the instructor had used the Native installer rather than the HD. All is well after deleting and installing the correct version.

Big thanks to McDSP support for their help.