ASIO device properties error for a noob

[jon superdeath]

GAHHHHHHHHH, look guys, I am a musician, not a computer techie. I got Pro Tools 10 to record music, and now I am doing no music while trying to make a computer program stable.
I am using Pro Tools 10 on Windows 7 with a Focusrite Liquid Saffire 56. I am getting the ASIO device properties changed error message. I have seen much discussion of this problem in a lot of threads, but I am just not tech-savvy enough to understand the fixes that people are proposing for it. Could someone please, please, please walk me, in plain English, through the things I should be doing to my system to clear up this issue? It's starting to be so frustrating that I want to ditch PT forever.

Greg

[YYR123]

I had That happen to me it's the worse thing alive -

If u really don't want to become computer savvy and or sit in front of ur computer for hours till its right - I have a one liner for you - GET A MAC !

- u didn't specify what version of mix control ur using

[louieshowers]

Originally Posted by jon superdeath

GAHHHHHHHHH, look guys, I am a musician, not a computer techie. I got Pro Tools 10 to record music, and now I am doing no music while trying to make a computer program stable.
I am using Pro Tools 10 on Windows 7 with a Focusrite Liquid Saffire 56. I am getting the ASIO device properties changed error message. I have seen much discussion of this problem in a lot of threads, but I am just not tech-savvy enough to understand the fixes that people are proposing for it. Could someone please, please, please walk me, in plain English, through the things I should be doing to my system to clear up this issue? It's starting to be so frustrating that I want to ditch PT forever.

Greg

go into your device manager in windows. Go to sound and audio section. Right click on the HD sound driver (the one that is not from Avid, maybe realtek, sound blaster etc..) and choose to disable it. Make sure the Avid sound driver is set to the default device, and restart the computer.

[Top Jimmy]

Originally Posted by louieshowers

Make sure the Avid sound driver is set to the default device, and restart the computer.

Hell to the no! Making the interface the default Windows device will not make it work better with Pro Tools, only worse.

If the Saffire has been selected as the default Windows device, go deselect it now.


Sent from my iPhone using Tapatalk

[EGS]

Originally Posted by jon superdeath

...please walk me, in plain English, through the things I should be doing ... starting to be so frustrating ...

1. Remain calm - just a few tweaks, really !!!
2. Make sure you use an AVID approved Firewire card with a TI chipset.
3. Do each and every step here:http://avid.force.com/pkb/articles/e...411?popup=true
4. Install the latest version of Mix Control (not the one that shipped on the install CD): http://global.focusrite.com/firewire...e-56/downloads
5. As of Mix Control 3.0 and up, note that: "No longer requires use of Windows legacy Firewire driver" as explaned on Focusrite site.
6. More good info here: http://www.focusrite.com/answerbase/...ory.php?id=123

[jon superdeath]

I've done it all. Still nothing. I guess I should just return the program. I have spent about 25 hours trying to get this program to run.

[EGS]

Originally Posted by jon superdeath

I've done it all. Still nothing. I guess I should just return the program. I have spent about 25 hours trying to get this program to run.

Post a Sandra:

http://duc.avid.com/showthread.php?t=300050

[jon superdeath]

Originally Posted by EGS

Post a Sandra:

http://duc.avid.com/showthread.php?t=300050

Sure thing. Sorry, I might have mentioned I'm really ignorant. Here it is!

SiSoftware Sandra

ID
Host Name : [bleep][bleep][bleep][bleep]wad
Workgroup : WORKGROUP

Computer
Model : ASUS N61Vg
Serial Number : 101728******
Chassis : ASUS Notebook
Mainboard : ASUS N61Vg
Serial Number : BSN1234567**********
BIOS : AMI (OEM) 207 08/31/2009
Total Memory : 3GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz (2C 2.67GHz, 3MB L2)
Socket/Slot : FC µPGA (Socket P)

Chipset
Memory Controller : ASUS PM45 Mobile Controller Hub 4x 267MHz (1GHz), 2x 2GB DDR3 SO-DIMM 802MHz 128-bit

Memory Module(s)
Memory Module : Hynix (Hyundai) HYMP125S64CP8-S6 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Hynix (Hyundai) HYMP125S64CP8-S6 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Monitor/Panel : Samsung Generic PnP Monitor (1600x1200, 160AT06-A01
, 15.9")
Video Adapter : NVIDIA GeForce GT 220M (4CU 32SP SM4.0 1.35GHz, 1GB DDR2 1GHz 128-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GT 220M (32SP 4C 1.35GHz, 1GB DDR2 1GHz 128-bit)
Compute Shader Processor : NVIDIA GeForce GT 220M (32SP 1.35GHz, 1GB DDR2 1GHz 128-bit)
CUDA GP Processor : NVIDIA GeForce GT 220M (32SP 4C 1.35GHz, 1GB DDR2 1GHz 128-bit)

Storage Devices
Seagate ST9320423AS (320.1GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 298GB (C:) (D:)
TSSTcorp CDDVDW TS-L633C (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)

Logical Storage Devices
VistaOS (C:) : 149GB (NTFS) @ Seagate ST9320423AS (320.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
DATA (D:) : 137GB (NTFS) @ Seagate ST9320423AS (320.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Optical Drive (E:) : N/A @ TSSTcorp CDDVDW TS-L633C (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS (ICH9M) LPC Interface Controller
Audio Device : ASUS (ICH9) HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : ASUS (ICH9) Mobile SATA AHCI Controller
USB Controller 1 : ASUS (ICH9) USB Universal Host Controller
USB Controller 2 : ASUS (ICH9) USB Universal Host Controller
USB Controller 3 : ASUS (ICH9) USB Universal Host Controller
USB Controller 4 : ASUS (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : ASUS (ICH9) USB Universal Host Controller
USB Controller 6 : ASUS (ICH9) USB Universal Host Controller
USB Controller 7 : ASUS (ICH9) USB Universal Host Controller
USB Controller 8 : ASUS (ICH9) USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Microsoft Office Document Image Writer Driver (200x200)
Printer : HP Deskjet F4200 series (1200x1200, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet)
Wireless Adapter : Atheros AR9285 Wireless Network Adapter (802.11g (ERP), TKIP, 54Mbps)

Power Management
Battery No 1 : ASUSTEK M50--24 48.40Wh/3.86Ah

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x86

Windows Experience Index
Current System : 5.4


I'll bet it's all fail!
Greg

[jon superdeath]

Looks like the Sandra I had tried to post was fail. Oops. Here it goes again. And sorry for not doing it in the first place. I assure you, I'm really damn clueless about this stuff.
Greg

SiSoftware Sandra

ID
Host Name : [bleep][bleep][bleep][bleep]wad
Workgroup : WORKGROUP

Computer
Model : ASUS N61Vg
Serial Number : 101728******
Chassis : ASUS Notebook
Mainboard : ASUS N61Vg
Serial Number : BSN1234567**********
BIOS : AMI (OEM) 207 08/31/2009
Total Memory : 3GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz (2C 2.67GHz, 3MB L2)
Socket/Slot : FC µPGA (Socket P)

Chipset
Memory Controller : ASUS PM45 Mobile Controller Hub 4x 267MHz (1GHz), 2x 2GB DDR3 SO-DIMM 802MHz 128-bit

Memory Module(s)
Memory Module : Hynix (Hyundai) HYMP125S64CP8-S6 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Hynix (Hyundai) HYMP125S64CP8-S6 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Monitor/Panel : Samsung Generic PnP Monitor (1600x1200, 160AT06-A01
, 15.9")
Video Adapter : NVIDIA GeForce GT 220M (4CU 32SP SM4.0 1.35GHz, 1GB DDR2 1GHz 128-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GT 220M (32SP 4C 1.35GHz, 1GB DDR2 1GHz 128-bit)
Compute Shader Processor : NVIDIA GeForce GT 220M (32SP 1.35GHz, 1GB DDR2 1GHz 128-bit)
CUDA GP Processor : NVIDIA GeForce GT 220M (32SP 4C 1.35GHz, 1GB DDR2 1GHz 128-bit)

Storage Devices
Seagate ST9320423AS (320.1GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 298GB (C:) (D:)
TSSTcorp CDDVDW TS-L633C (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)

Logical Storage Devices
VistaOS (C:) : 149GB (NTFS) @ Seagate ST9320423AS (320.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
DATA (D:) : 137GB (NTFS) @ Seagate ST9320423AS (320.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Optical Drive (E:) : N/A @ TSSTcorp CDDVDW TS-L633C (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS (ICH9M) LPC Interface Controller
Audio Device : ASUS (ICH9) HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : ASUS (ICH9) Mobile SATA AHCI Controller
USB Controller 1 : ASUS (ICH9) USB Universal Host Controller
USB Controller 2 : ASUS (ICH9) USB Universal Host Controller
USB Controller 3 : ASUS (ICH9) USB Universal Host Controller
USB Controller 4 : ASUS (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : ASUS (ICH9) USB Universal Host Controller
USB Controller 6 : ASUS (ICH9) USB Universal Host Controller
USB Controller 7 : ASUS (ICH9) USB Universal Host Controller
USB Controller 8 : ASUS (ICH9) USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Microsoft Office Document Image Writer Driver (200x200)
Printer : HP Deskjet F4200 series (1200x1200, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet)
Wireless Adapter : Atheros AR9285 Wireless Network Adapter (802.11g (ERP), TKIP, 54Mbps)

Power Management
Battery No 1 : ASUSTEK M50--24 48.40Wh/3.86Ah

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x86

Windows Experience Index
Current System : 5.4

[sw rec]

Problem number one which MUST be addressed, you only have one hard drive, and it just won't work this way. You need a dedicated, separate hard drive for audio. Partitioning your main drive not only doesn't count, it probably makes things worse.