AUDIO - POP ... not cables for pro tools

[[email protected]]

Brand new system meets spec. Drivers up to date. All recommended configurations accounted for. Trouble shooting check list done.



With all cable disconnected and Pro Tools "NOT" running, the MBOX STUDIO will not play a You Tube audio without pops and clicks.

Have you had this problem, how did you resolve it?

[tope d]

Originally Posted by [email protected]

Brand new system meets spec. Drivers up to date. All recommended configurations accounted for. Trouble shooting check list done.



With all cable disconnected and Pro Tools "NOT" running, the MBOX STUDIO will not play a You Tube audio without pops and clicks.

Have you had this problem, how did you resolve it?

Have not encountered this before. What exact computer specs are you running on? RAM? Processor? Operating System And OS version?

Can you also post your Mbox Control app's preference?

[AlexLakis]

Sounds like a clocking issue perhaps? I'm guessing you're on PC? I'm not familiar with the Mbox Studio, and I've been on Youtube, like, 10 times, but make sure your sample rate and clock source settings match between your hardware and software. Also, a buffer size that is too low could result in what you're experiencing as well. Crank it up to at least 1024 and see if that helps...

[Darryl Ramm]

Originally Posted by [email protected]

Trouble shooting check list done.

This is an incredibly non-useful things to post. How is anybody else supposed to guess what list you are referring to or exactly what you have done?

So what *exact* trouble shooting have you done?

What setting/sample rates/buffer sizes?

What happens if you increase the H/W buffer size in the MBox Studio to as large as it can go?

Since clocking is always suspect with pops and clicks suspect (and as others have asked for) what *exactly* are the Mbox Studio clock settings?

Since the Mbox Studio has a hardware mixer/monitor what have done to exclude that being the issue, possible clicks and pops being mixed in from some other source. Conform the MBox Pro mixer is playing back *only* the "DAW return" or "output" you are listening to.

Still stuck, post a Sandra Report, point out what USB port the interface is connected to etc.

Post a recording online of the pops and clicks.

[albee1952]

And, do you have anything connected to ADAT or SPDIF inputs on the Mbox?

[[email protected]]

Brand New DELL Inspiron Desktop 3030
Processor   Intel(R) Core(TM) i7-14700F up to 5ghz
Installed RAM     16.0 GB (15.8 GB usable)
System type 64-bit operating system, x64-based processor
Edition     Windows 11 Home
Version     23H2
Installed on      ‎2024-‎07-‎14
OS build    22631.3880
Experience  Windows Feature Experience Pack 1000.22700.1020.0
3 monitors Running on GeForce RTX 3050


Have updated all drivers for all devices


Mcafee was factory installed, I uninstalled that...no virus on board


I removed everything from startup that was non essential


Did this: https://avidtech.my.salesforce-sites...ndows-11-Guide


Installed MBXO STUDIO, MBOX CONTROL and PRO TOOLS - no issues, records great audio but with occasional Pops and clicks


Turned off pro tools and ran MBOX with just you tube ... Got pops and clicks --- ---it's not pro tools /Mbox, it's MBOX/Dell


MBOX STUDIO STATUS

• Nothing is plugged into the box except headphone 1, power cable and USB3 cable
• Have tried Headphone 2 and studio monitors
• Have tried alternate USBc and USB2 adapter
• Have tried 44hz and 48z
• Have tried all clock source
• Have tried various buffer sizes included highest
• MBOX CONTROL 1.0.2.472 Firnware 0.8.3/1.3.1

Checked this: https://avidtech.my.salesforce-sites...roubleshooting


When headphones are plugged into the computer directly I don't hear the pops or clicks, however, Latency Mon says (even with MBOX studio turned off) computer is having trouble with audio and points to a NVIDEA windows Kernal and a Windows Framework Runtime. It says this weather MBOX is powered on or not. This is freeware so I'm not sure its useful information

[[email protected]]

Originally Posted by tope d

Have not encountered this before. What exact computer specs are you running on? RAM? Processor? Operating System And OS version?

Can you also post your Mbox Control app's preference?

See last post from me for more details -- If you need more I'll figure out how to post a screen snap https://duc.avid.com/showthread.php?p=2704761#poststop


I have an active ticket with AVID but they are throwing in the towel. Hoping hands-on users might have some insight...trying to avoid RMA

[[email protected]]

PS: I am running a triple monitor but I doubt that is a problem

[Darryl Ramm]

Thanks for the extra info. Sadly more questions...

Has this gear ever worked OK together or with other interfaces/computers? If so what changed?

Do you get these pops and clicks with other media playback, say just using a local Windows music player?

And when testing that set the HW buffer size as large as possible.

Is the interface connected directly or via a USB hub? Make sure you try removing as many other connections/cables frnb/

Does this sound like typical misclocking pops and clicks... if you have heard that in the past you likely will know what they sound like (if not can you share a recording, like maybe make one with your phone).

Any chance it is some form of interference? Either radio frequency or coupled through the mains power? Refrigerators or thermostats switching on can sometime cause pops but that most commonly happens when tracking a guitar or bass

Is this unit under warranty still or can you return to the retailer? If that is an option, don't let that option lapse while trying out stuff.

[[email protected]]

Originally Posted by albee1952

And, do you have anything connected to ADAT or SPDIF inputs on the Mbox?

NOW THAT'S INTERESTING: There are no cables attached to inputs or outputs.


However, you tube is impacting the S/PDIF output meter.


It also shows on Internal 1&2...


Why S/PDIF out when nothing is connected