Artist Mix displays useless

[Mark Ziebarth]

Originally Posted by EddieJones

Can you make a video next time, showing the surfaces, Avid Control, and each tab in EuControl?

Hi Eddie,
here comes the video. I hope the link works:https://share.icloud.com/photos/037o...f9pywUCLmlx6ng

[BScout]

Have you power cycled the Mix from the plug? (the power button is actually just a soft on/off. You have to pull the power to actually clear it.)

Whenever the displays have gone to gibberish (which is thankfully rare), that fixes it.

[Mark Ziebarth]

Yes, it power cycles every night, as I turn off the main power switch for that room.

[EddieJones]

On the Workstation tab you add the WS and it pops back out. That is the cause of the issue. It not only needs to be in the right list but also attached. Are you on 24.10 now?

[Mark Ziebarth]

Hi Eddie, thanks for your reply. As this old Mac Pro is on Mac OS 10.12 I didn't try to install a modern PT version. This machine runs on PT Ultimate xx.2019. Is the actual version compatible?

Best, Mark

[EddieJones]

Originally Posted by Mark Ziebarth

Hi Eddie, thanks for your reply. As this old Mac Pro is on Mac OS 10.12 I didn't try to install a modern PT version. This machine runs on PT Ultimate xx.2019. Is the actual version compatible?

Best, Mark

That could very well be the issue. Apple makes us keep the API's(apple software) we use up to date, which means sometimes things break on older MacOS's. We certainly haven't tested Siera for this release unfortunately.

[Mark Ziebarth]

Thanks Eddie, but what should I do with my old system? I only updated EuCon because the old iPad I used with the dock died.
There is no possibility to get older versions of the iPad app, isn't it?
Is there any general advice?

Best

Mark

[EddieJones]

Unfortuenately not, Apple make the rules....

[Mark Ziebarth]

Just an idea: Here in Europe we have alternate app stores.
Maybe you can offer older versions of your iPad Apps in an alternate one?

Best, Mark