Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > macOS

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-27-2010, 06:30 PM
OneMadSon OneMadSon is offline
Member
 
Join Date: Sep 2002
Posts: 235
Default PT 9 Authorization issue

So I've done all the upgrades and my final step was to load PT9 with discs. I put in the disc, it appears to have loaded and needs authorization. I'm understood to due that I need:

1) iLok user name
2) hardware serial number.

I have those. But it is asking me for a License Card.

It also says I have a "license pending" at iLok for PT9.

Any thoughts?

thanks.
__________________
One Mad Son

The only difference between me and a madman is that I am not mad S. Dali
Reply With Quote
  #2  
Old 12-27-2010, 06:36 PM
nst7 nst7 is offline
Member
 
Join Date: Oct 2008
Location: Cincinnati OH
Posts: 9,864
Default Re: PT 9 Authorization issue

"license pending" means it's been delivered to your Ilok account, but needs to be downloaded to your actual Ilok. You need to log into your Ilok account with your Ilok plugged in to the computer and follow the instructions.

Then, the Ilok will authorize protools whenever it is plugged in to the computer while using it.
Reply With Quote
  #3  
Old 12-27-2010, 06:41 PM
OneMadSon OneMadSon is offline
Member
 
Join Date: Sep 2002
Posts: 235
Default Re: PT 9 Authorization issue

I tried that. But I think I may have screwed that up when trying to load and authorize PT9. it mentioned the pending issue which i tried a bunch of times and then I hit the other button which i recall (but can't get to come up again) something about deleting the pending license if you wanted to authorize the other way. I believe I did that and now in ilok there is no pending license. I don't know if there ever was one but I assume there was.
__________________
One Mad Son

The only difference between me and a madman is that I am not mad S. Dali
Reply With Quote
  #4  
Old 12-27-2010, 10:39 PM
Avid's Avatar
Avid Avid is offline
Administrator
 
Join Date: Apr 1998
Location: Worldwide
Posts: 9,600
Default Re: PT 9 Authorization issue

Unless I'm looking at the wrong account...

The only order in your Avid account is for a boxed version:
* Pro Tools 9 Crossgrade from LE/M-Powered - LE to Pro Tools 9 Crossgrade (Box) (1)

Which according to the tracking information (also in your order history when you login to your Avid account at http://account.avid.com and click on "View Order History") has not been delivered yet.

You would not have an activation code yet and won't have one until you get the box and open it. That is when you would enter your iLok.com User ID to deposit the licenses to your iLok account.

What looks like your iLok account had very old licenses for Synchronic and some TL plug-ins from the Ignition Pack Pro that you transferred to your iLok on December 26, 2010. Unless I'm mistaken, those were the "You have pending licenses" message you received when you logged into your iLok account, because you had never downloaded them to your iLok.

Not sure where the Pro Tools 9 install disk came from that you used if you are the same customer, but the order that I'm looking at is still in transit according to Fedex.
__________________
Administrator
Avid Pro Audio Community
Reply With Quote
  #5  
Old 12-28-2010, 03:55 AM
OneMadSon OneMadSon is offline
Member
 
Join Date: Sep 2002
Posts: 235
Default Re: PT 9 Authorization issue

thanks.
__________________
One Mad Son

The only difference between me and a madman is that I am not mad S. Dali
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Authorization Issue Popped Up - Need Help JCWarrior Pro Tools 9 6 09-03-2013 08:02 AM
iLok authorization issue peter5992 Pro Tools 11 6 07-07-2013 06:25 AM
Waves Authorization issue Brad Galvin VENUE Live Sound Systems 0 08-09-2011 11:52 AM
ilok authorization issue mmoeding Pro Tools 9 11 07-27-2011 06:01 AM
Authorization Issue joncovey macOS 1 05-25-2011 12:12 AM


All times are GMT -7. The time now is 01:26 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com