|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
Not detecting hardware
I am in 8.0.4 because 8.0.5 is causing problems I documented in another thread. http://duc.avid.com/showthread.php?t=296708 Main thing is -- I had MBox 3 Mini and ProTools LE 8.0.4 running perfectly on my Intel i7 Core Window 7 with 12 Gigs Ram (after a fair among to problem solving and thread-reading.)
[Inserting update here -- the MBox is not appearing in the device manager or in the sound control panel. The Avid MBox Mini CP says "Hardware Not Connected." Might make all the rest of this post irrelevant? Does my box need to be returned? The blue light is ON. The USB plug into the MBox seems a little funny like I see more of the white than I would expect, but it doesn't push in any farther.] Moving on ... I made the mistake of unplugging my MBox 3 Mini when the PC was off because MBox was getting a tad hot (nothing critical) and I was waiting for my amp to get fixed. Who knew I would be causing myself a problem? Now when I try to run ProTools LE it says it cannot detect the hardware. I uninstalled from the CD and reinstalled following all onscreen directions. Tested ProTools: same problem. I installed the only MBox Mini driver I could find: http://avid.custkb.com/avid/app/self...p?DocId=379411 ... btw please don't tell me to upgrade LE to 8.0.5 because that causes equally unsolvable (by me) issues. I can share them if it a critical path that gets me to making music. Tested ProTools: same problem. Tried uninstalling and reinstalling a variety of ways suggested on different threads (order of turning off and on PC, plugging and unplugging MBox, etc. Nothing works. My question -- some threads say uninstall and reinstall drivers (plural). I cannot find where all the drivers are, the only one I can find is the one above, the MBox Mini driver. If that is what I am supposed to do, where are these other drivers? I do not want to remove drivers and not be able to replace them, or I'm backing to uninstalling/reinstalling the entire program. I've done that 3 times so for. Or is there some other solution? I have spent an embarrassing amount of time trying to get this hardware to work and zero time creating music. This reminds me of the old days of Windows 3.1 where I feel more like a bug-tester than a user. Can anyone help me get on with making some tunes? Thank you in advance for any help. ===== SiSoftware Sandra Computer Model : System manufacturer System Product Name Workgroup : WORKGROUP Host Name : Stephen-iCore7 User : Steve Processor Model : Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz Speed : 2.8GHz Cores per Processor : 4 Unit(s) Threads per Core : 2 Unit(s) Type : Quad-Core Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing L2 On-board Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing L3 On-board Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 16 threads sharing Computer Mainboard : Asus P6T SE BIOS : AMI 0403 05/19/2009 Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes Total Memory : 12GB DIMM DDR3 Chipset Model : ASUS X58 I/O Hub Front Side Bus Speed : 2x 2.41GHz (4.82GHz) Chipset Model : Intel Core Desktop (Bloomfield) UnCore Front Side Bus Speed : 2x 2.41GHz (4.82GHz) Total Memory : 12GB DIMM DDR3 Channels : 3 Memory Bus Speed : 2x 536MHz (1GHz) Memory Module(s) Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5) Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5) Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5) Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5) Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5) Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5) Video System Video Adapter : NVIDIA GeForce GTX 260 (216 SM4.0 1.35GHz, 896MB DDR3 2.1GHz 448-bit, PCIe 2.00 x16) Graphics Processor OpenCL Processor : NVIDIA GeForce GTX 260 (216SP 27C 1.35GHz, 896MB DDR3 2.1GHz 448-bit) Compute Shader Processor : NVIDIA GeForce GTX 260 (216SP 1.35GHz, 896MB DDR3 2.1GHz 448-bit) CUDA Processor : NVIDIA GeForce GTX 260 (216SP 27C 1.35GHz, 896MB DDR3 2.1GHz 448-bit) Storage Devices Hitachi HDT721010SLA360 (1TB, SATA300, 3.5", 7200rpm, 15MB Cache) : 932GB (C:) TSSTcorp CDDVDW SH-S222A (ATA66, DVD+-RW, CD-RW, 2MB Cache) : 7GB (D:) Logical Storage Devices Hard Disk (C:) : 932GB (NTFS) @ Hitachi HDT721010SLA360 (1TB, SATA300, 3.5", 7200rpm, 15MB Cache) Pro Tools LE (D:) : 7GB (CDFS) @ TSSTcorp CDDVDW SH-S222A (ATA66, DVD+-RW, CD-RW, 2MB Cache) Peripherals LPC Hub Controller 1 : ASUS LPC Interface Controller LPC Legacy Controller 1 : T0 A5-13 Audio Device : ASUS HD Audio Controller Audio Codec : Realtek Semi 888 High Definition Audio Disk Controller : ASUS 4 port SATA IDE Controller Disk Controller : ASUS 2 port SATA IDE Controller Disk Controller : ASUS JMB36X PCIE-to-SATAII/IDE RAID Controller USB Controller 1 : ASUS USB UHCI Controller #4 USB Controller 2 : ASUS USB UHCI Controller #5 USB Controller 3 : ASUS USB UHCI Controller #6 USB Controller 4 : ASUS USB EHCI Controller #2 USB Controller 5 : ASUS USB UHCI Controller #1 USB Controller 6 : ASUS USB UHCI Controller #2 USB Controller 7 : ASUS USB UHCI Controller #3 USB Controller 8 : ASUS USB EHCI Controller #1 FireWire/1394 Controller 1 : ASUS VT6315 Series Firewire Controller SMBus/i2c Controller 1 : Intel ICH SMBus Printers and Faxes Printer : Snagit 10 Printer (600x600, Colour) Printer : Amyuni Document Converter 400 (2400x2400, Colour) Printer : Microsoft XPS Document Writer (600x600, Colour) Printer : HP Officejet J6400 series (1200x1200, Colour) Printer : Amyuni Document Converter 400 (2400x2400, Colour) Fax : Microsoft Shared Fax Driver (200x200) Printer : Canon MX860 series Printer (Colour) Network Services Network Adapter : Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) (Ethernet, 100Mbps) Power Management Mains (AC) Line Status : On-Line Operating System Windows System : Microsoft Windows 7 Home 6.01.7600 Platform Compliance : x64 Windows Experience Index Current System : 5.9 Last edited by Stephen Connor; 03-25-2011 at 08:22 PM. Reason: important update re: device manager |
#2
|
||||
|
||||
Re: Not detecting hardware
Are you running Pro Tools as Administrator? You should always do that on Vista and Win7. Right-click on the PT icon and select Properties, then Compatibility(I think) and find the checkbox for "Always run as admin."
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#3
|
|||
|
|||
Re: Not detecting hardware
Yes I am running as administrator. Thank you for your reply I am very grateful.
|
#4
|
||||
|
||||
Re: Not detecting hardware
Quote:
That point can be a little confusing.
__________________
URBAN MUSIC- (Hip Hop and R&B) |
#5
|
|||
|
|||
Re: Not detecting hardware
albee1952 and SKI
Yes, right click and ran as administrator, my Pro Tools icon now has a little shield on it. Thanks for inquiring as to the details on that. I just loaded Pro Tools and the hardware on an old XP laptop we had, not a conclusive test to be sure, but the same problem: in the MBox Mini control panel it says "Hardware Not Connected" (which it is of course physically via USB) & no action in the Device Manager either. I appreciate the help -- if anyone who wants to take a glance at my Sandra and see if anything seems out of line with my hardware rig, there it is, at the top of this thread. Steve Last edited by Stephen Connor; 03-27-2011 at 03:15 PM. Reason: Added mention of Sandra report |
#6
|
|||
|
|||
Re: Not detecting hardware
You also have to install as admin.
Did you install it as admin? If you do not do this it will often not install properly. It will appear to be installed but you'll end up with problems like the one you're talking about.
__________________
Deadly Mix Productions |
#7
|
|||
|
|||
Re: Not detecting hardware
Hi TiKkO
Yes I just now tried installing 2 ways, first using trouble shoot compatibility (Win XP SP2) then I uninstalled (since that did not work) and reinstalled as Admin. Each time after the new install I tried running compatibility and then also as Admin. After that, I uninstalled and reinstalled the MBox Min driver ... still no go. Steve |
#8
|
|||
|
|||
Having tried it on two systems and having it not show up in Device Manager might tend to indicate a bad USB cable or interface.
__________________
Scott Formerly Hobo Wan Kenobi Core 2 Specs Page ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88 |
#9
|
|||
|
|||
Re: Not detecting hardware
sunburst79
Yes I tend to agree. I didn't think it was conclusive at first, because of the age of the laptop, but it probably is. Not sure whether to send this back to Amazon (it isn't registered yet) or look into how Digidesign handles this sort of problem ... if I register it I doubt I can send it back to Amazon and get money back ... if I get Digidesign I involved I might be putting more time into more issues ... don't know how that might go. I wonder if I have a similar cable somewhere ... swapping cables could be asking for trouble(?) ... don't know. Cables, returning ... suggestions? Steve |
#10
|
|||
|
|||
Re: Not detecting hardware
Hobo Wan
Hey, had a USB cable that was the same only longer and tried it ... shut down machine, plugged it in, restarted ... my little heart went a-flutter in anticipation ... and then ... checking the MBox Mini CP ... "Hardware Not Connected" ... Slowly ... reluctantly ... putting MBox 3 Mini in the box to return ... Last edited by Stephen Connor; 03-28-2011 at 01:17 PM. Reason: I can't spell |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
8.0.3 not detecting Axiom Pro 61 | SweetNAMese | Pro Tools SE and Essential (Mac) | 1 | 03-12-2012 12:55 PM |
Error detecting hardware | DONSLIQ | Tips & Tricks | 0 | 02-24-2012 11:31 AM |
OS 9 not detecting SCSI | Sidhu | Pro Tools TDM Systems (Mac) | 10 | 12-09-2003 11:03 PM |
My M Box cant detecting the microphone | Kstyle | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 1 | 04-14-2003 08:20 AM |
OMS not detecting my 001 | jpoprock | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 6 | 10-21-2002 07:46 PM |