Pro Tools Intro: installed but not launching (Win11)

[[email protected]]

Hi again Marianna - or any other moderator,
I wonder if there are any news regarding this issue (PT Intro not launching). By the way i keep having an Avid Link pop up icon: "Plug-in update notification - There is 1 plug-in update available". However when i click on it nothing happens. Also nothing seems to be missing from the Avid Link apps list when i open it. I mention this because it is when "Loading plugins" that the program collapses and the screen disappears, so maybe there is something about plugins that causes this?
Many thanks.

[mikeyman]

i might delete all Pro tools that you have downloaded and start a fresh install

[[email protected]]

Well, i have done that several times already but the problem still persists. The program just collapses when 'loading plugins...'. Thanks though, all the best.

[marianna]

Originally Posted by [email protected]

Well, i have done that several times already but the problem still persists. The program just collapses when 'loading plugins...'. Thanks though, all the best.

Hello there.......

One of the first things Pro Tools does when launching is to look at what plug-ins are installed, if they’re authorized, and whether or not they are compatible.

If Pro Tools stops launching while scanning the plug-ins, there is probably a plug-in that is causing the failure.

To verify this, go to the Pro Tools plug-ins folder, move all of the plug-ins to a temporary folder, and then relaunch Pro Tools. If Pro Tools launches when the plug-ins have been removed, then you have verified that the issue is caused by a plug-in(s). Updating your plug-ins and/or removing plug-ins that are incompatible usually resolves this issue.

Windows
C:\Program Files\Common Files\Avid\Audio\Plug-Ins

Normally I make a copy of the folder and then move everything from the folder to the temp folder and then place it up a few levels.

if this doesn't work then..........

Can you please email me and include:

Window 11 version ( Avid only supports Windows 11 (23H2))
Pro Tools Intro version
Avid Link version
Computer specs
Can you screenshot the error you get when the application is launching?
If not, what does it say exactly?

Marianna