PT 10 doesn't recognize my 002 rack

[cocorico]

Hi,

I just bought an HP Z420 computer, and I'm installing protools 10.2 on it. I use digi 002 rack via firewire card.

I installed the last 002R drivers, and then protools, and protools doesn't see the 002, I get the "no hardware found" error when i launch protools.

The 1394 light in the 002 is off, and it doesn't appear in reproduction/recording devices.

I tried uninstalling protools (leaving the 002 drivers installed), and reinstalling everything (protools, then drivers) => no change.

Any ideas?

Thanks folks

[albee1952]

What firewire controller does the computer have(usually, only a TI chip will work)? Next, which FW driver are you using. There are usually 3 available drivers(when you click on "Let me select from a list"). Avid recommends the Legacy driver, which I would try first. If that doesn't work, try the TI Compliant driver(which works for my 003 controller). The 3rd choice( I can't remember) would not allow my interface to be seen at all(so it may be what you are running).

[cocorico]

I' been in contact with the avid technical suppor. We tried, as you say, changing the drivers, but no change. They recommended me to take the unit for a revision, so I took the digi 002 to my reseller.

They told me that a lot of digi 002 units had a bad quality power supply and internal cables, so the units stop communicating with the PC after a while. They say it's a knows issue, they changed the cables and power supplies in decens of digis 002 (in fact, avid recognized there was a problem with these components and covered the replacement until some months ago, much later the warranties expired).

In my case I was lucky, my power supply unit was a "good quality" one, so I just have to change the cables.

When I bring the unit home, I'll inform of the results. Cya!

[gonsdeejay]

Try the other port, back on the 002R firewire cord.

[dave911]

Usually no need to change anything, just take off the PS connectors and clean them.
Caig audio "Doxit" is a good cleaner.