Digi 002r - Pro Tools 7.1 - Windows 8?

[captaincinch]

For the past two days I've been driving myself crazy with this issue. Fairly recently I bought a new computer (see Sandra report below) b/c my old one, like my Digi 002, is fairly old. So I went to install the factory provided software for Pro Tools 7.1 and during the process of installation it stops and says "The driver installer could not find your Digidesign hardware. Would you like to retry the diver install?" If I hit yes it tells me to connect the device and hit ok. If I hit no it continues on to download the rest of the program.

I did have to add a FireWire card to the PC - which you can see in the report below. The drivers for the firewire card are/ seem to be loaded properly. The light on the back of the 002 lights up green but the "1394" light on the front is dark. I've tried multiple FireWire cables as well.

I've tried installing a bunch of different drivers off the Avid website - the latest ones which support 002 get the "1394" light blinking but still it does not allow Pro Tools to open.

Anyone had a similar situation or have any ideas?

I'm open to any suggestions.

SiSoftware Sandra

ID
Host Name : Office
Workgroup : WORKGROUP

Computer
Model : Gateway DX4380G Gateway Desktop
Serial Number : DTGE3AA0012***********
Chassis : Gateway Desktop
Mainboard : Gateway DX4380G
BIOS : AMI (OEM) P11-A1 09/04/2012
Total Memory : 5.45GB DIMM DDR3

Processors
Processor : AMD A6-5400K APU with Radeon(tm) HD Graphics (2T 3.8GHz, 3.2GHz IMC, 1MB L2)
Socket/Slot : FM2 (PGA904)

Chipset
Memory Controller : AMD F15 (Trinity) APU HT Hub 200MHz, 2x 3GB DIMM DDR3 1.6GHz 128-bit

Memory Module(s)
Memory Module : Kingston ACR256X64D3U16C11G 2GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Kingston ACR512X64D3U16C11G 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Hewlett Packard HP S2331
(1920x1080, 23.1")
Video Adapter : AMD Radeon HD 7540D (3CU 192SP SM5.0 760MHz, 512MB DDR3 1.6GHz/1.87GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 7540D (192SP 3C 760MHz, 512MB DDR3 1.6GHz/1.87GHz 64-bit, Integrated Graphics)
Compute Shader Processor : AMD Radeon HD 7540D (192SP 3C 760MHz, 512MB DDR3 1.6GHz/1.87GHz 128-bit, Integrated Graphics)

Storage Devices
Seagate ST1000DM003-9YN162 (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:)
Seagate ST3320833AS (320.1GB, SATA300, 3.5", 8MB Cache) : 298GB (D:) (E:)
HL-DT-ST DVDRAM GH82N (547.5MB, SATA150, DVD+-RW, CD-RW) : 522MB (F:)

Logical Storage Devices
Gateway (C:) : 909GB (NTFS) @ Seagate ST1000DM003-9YN162 (1TB, SATA600, 3.5", 7200rpm)
HP_PAVILION (D:) : 289GB (NTFS) @ Seagate ST3320833AS (320.1GB, SATA300, 3.5", 8MB Cache)
HP_RECOVERY (E:) : 9GB (FAT32) @ Seagate ST3320833AS (320.1GB, SATA300, 3.5", 8MB Cache)
Recovery : 400MB (NTFS)
Push Button Reset : 22GB (NTFS)
Pro Tools LE 7.1 (F:) : 522MB (CDFS) @ HL-DT-ST DVDRAM GH82N (547.5MB, SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : Acer Hudson LPC Bridge
LPC Legacy Controller 1 : T2 87-72
Audio Device : Acer Trinity HDMI Audio Controller
Audio Codec : ATI (AMD) HDMI Audio
Audio Device : Acer Hudson Azalia Controller
Audio Codec : Realtek Semi Realtek 662 High Definition Audio
Disk Controller : Acer Hudson SATA Controller [AHCI mode]
USB Controller 1 : Acer Hudson USB XHCI Controller
USB Controller 2 : Acer Hudson USB XHCI Controller
USB Controller 3 : Acer Hudson USB OHCI Controller
USB Controller 4 : Acer Hudson USB EHCI Controller
USB Controller 5 : Acer Hudson USB OHCI Controller
USB Controller 6 : Acer Hudson USB EHCI Controller
USB Controller 7 : Acer Hudson USB OHCI Controller
FireWire/1394 Controller 1 : Jmicron IEEE 1394 Host Controller
SMBus/i2c Controller 1 : ATI SB800 SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Amyuni Document Converter 400 (2400x2400, Parallel, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MP600 Printer (USB, Colour)
Printer : Amyuni Document Converter 400 (2400x2400, Parallel, Colour)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Qualcomm Atheros AR5BWB222 Wireless Network Adapter (802.11n (HT), AES-CCMP, 144.4Mbps)

Operating System
Windows System : Microsoft Windows 8 Home 6.02.9200
Platform Compliance : x64

Windows Experience Index
Current System : 4.8

[crizdee]

Hi,

The latest drivers for windows 7 and 8 do not support the 002 rack...


Support for Windows 7 and Windows 8
Support for Pro Tools 10.3 - Pro Tools 11 with 003 Rack
Miscellaneous bug fixes
Known Issue: Digi 002 Rack not supported



Chris

[sunburst79]

I'm not aware of anyone with a AMD APU system that's running PT.

I had the win8 beta running PTLE8 and it seemed fine. I suspect that 7.1 is going to be just a little to old. I would try to pick up a copy of PTLE8 somewhere. You might be better off installing XP on that machine if its possible and your dead set on 7.1.

I'm not sure if I should be advising ditching the computer, ditching PTLE 7.1 or ditching Windows 8. Assuming you can get the driver sorted out you should be right clicking the Pro Tools .exe and selecting "Run as administrator".

7.1 has the driver embedded in the installer. PT11 which would be required by Windows eight uses a separate driver installer.

The deck is very much stacked against you here

[captaincinch]

Thanks, guys. I figured there wasn't an easy fix to this. I thought about PT 8 or maybe 10; I saw others having success with 10 and the 002r on the boards.

[sunburst79]

I know Benoni was running PT9 on Windows8. I would look for a used PT 9 or 10 asset if your going to stick with Win8. Or use your 002 serial and cross grade to PT11 which includes a PT 10 licenses in the bundle. Also the last I knew the 002 was working in PT11 but not officially supported. Although things may have changed with the latest drivers.