Lost activation card, before activation

[jachodun]

Hi ! Sorry, but i can't find suitable topic for my problem. I am new user of PRO TOOLS. I bought 5 months ago PT 10, and it worked without AVID activation. Now I decided to activate for upgrade, but unfortunately i lost my ACTIVATION card during moving house. What can I do to renew my activation card? When i register on ilok account, it was automatically fit my ilok account to my license which was on ilok, but after that IT starts to ask me for Ilok ( standard message - ERROR, PLEASE INSERT ILOK ...).

Before all operations, when i checked ilok in Ilok license manager - license was recognized as unknown, but PT worked.

I will be grateful for any help.

[Bruce Paine]

The Pro Tools 10 license is already activated and installed on your iLok account (jachodun).

So this sounds more like it could be an issue with the USB connection. Try a different USB port, USB 2 if you have one. Or a USB hub if you have one.

If it is a problem in communicating with the iLok and your iLok account, follow the Sync/Repair steps listed here:
http://duc.avid.com/showthread.php?t=340359