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#1
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I noticed my hardly used number 8 pan knob is not working on my artist mix.Is there a way to reset the machine or fix it in anyway.It doesn't seem to control effects or panning.Thanks
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#2
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I take it you've power cycled it? Possibly by disconnecting the power (I don't trust power-cycling with soft buttons like the Mix has.) I'd also see if you can/need to apply a firmware update from EuControl
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Pro Tools Ult 2024.10.2, HDX 2, MTRX/SPQ, SyncHD, DNxiQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 14.7.2 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#3
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hi BScout
what do you mean by power cycled it?I did have a mishap when the power cable got pulled out while it was on.But everything seems to be working except for the #8 pan knob.Do you think I should run the firmware again? Is Eucon 18.3 the correct download for Artist Mix? Thanks Last edited by mikeyman; 03-21-2018 at 05:13 PM. |
#4
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Power cycle means just turn it off and then turn it on again. For the Mix, since it has a soft on/off vs a real switch, it's more
Eucontrol 18.3.0.244 is the latest. If you downloaded it a while ago (before the beginning of this week), redownload so you get the 244 version. I'd run the uninstaller in the package first. Restart you computer. Then run it again with the installer. That's just to remove any old preferences that might be screwing this up for you. Then once that's setup, see if you can/need to update the firmware for the Mix from the surfaces tab.
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Pro Tools Ult 2024.10.2, HDX 2, MTRX/SPQ, SyncHD, DNxiQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 14.7.2 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#5
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ok thanks i'm gunna try it
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#6
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gee I downloaded the new Eucon and now it is installed but the Artist Mix is not responding to PT's..
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#7
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Standard checks: the Mix shows up under the "My Surfaces" section of Eucontrol? Eucon is turned on inside Pro Tools?
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Pro Tools Ult 2024.10.2, HDX 2, MTRX/SPQ, SyncHD, DNxiQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 14.7.2 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#8
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yes both are on and it says the firmware is up to date thanks
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#9
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I can see the LED's changing on the Artist Mix like it is receiving info but I just won't connect to my song
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#10
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I believe I downloaded the right one.It said S3 and artist
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