Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > macOS

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-24-2022, 11:38 AM
nickkmet nickkmet is offline
Member
 
Join Date: Feb 2022
Location: New York, New York
Posts: 5
Default Cannot change or save Pro Tools preferences

I'm running Pro Tools Ultimate 2022.5 (just installed today).
My computer is a 2021 MacBook Pro M1 Max.

Pro Tools is currently unable to save or change preference options. I can open the preferences window in Pro Tools, change some option, close the preferences dialogue, and upon re-opening it's as if I had made no changes at all. No changes save.

I think this is somehow a result of Pro Tools being unable to write new information to the preferences folder on my computer, which is informed by my attempts to change to the dark UI. Attempting to do so causes this error message to pop up:

Permission denied (13) while deleting "UITheme.txt" while opening "UITheme.txt"

Pro Tools has full disk access permissions in my Security and Privacy options in the system preferences.

I'm fairly certain this issue has been going on since I moved to my new laptop, but it's only recently become annoying enough that I've felt a need to look into potential fixes. Is this an issue with M1 installs, or is there something else going on here?

My original install was from a system migration from another computer, so I'm wondering if that might be an issue.
Reply With Quote
  #2  
Old 06-24-2022, 12:13 PM
Darryl Ramm Darryl Ramm is offline
Member
 
Join Date: Nov 2010
Location: USA
Posts: 16,403
Default Re: Cannot change or save Pro Tools preferences

Quote:
Originally Posted by nickkmet View Post
My original install was from a system migration from another computer, so I'm wondering if that might be an issue.
Uh. Did you migrate apps and drivers using migration (assassin) assistant? Or something else? Then Yep, you take a risk when you do that.

What are the UNIX permissions on all the pref files are they owned by you (same uid and gid?) if not try fixing that.

All troubleshooting should start with trashing prefs. Ideally using Pete Gates PT Prefs. So try that. If that still does not fix things you might stop trying to work out what is going on and just do a wipe/clean macOS install and reinstall apps and drivers and plugins.
Reply With Quote
  #3  
Old 06-24-2022, 12:44 PM
Ben Jenssen's Avatar
Ben Jenssen Ben Jenssen is offline
Member
 
Join Date: May 2000
Location: Oslo
Posts: 4,547
Default Re: Cannot change or save Pro Tools preferences

Quote:
Originally Posted by Darryl Ramm View Post
Uh. Did you migrate apps and drivers using migration (assassin) assistant? Or something else? Then Yep, you take a risk when you do that.

What are the UNIX permissions on all the pref files are they owned by you (same uid and gid?) if not try fixing that.

All troubleshooting should start with trashing prefs. Ideally using Pete Gates PT Prefs. So try that. If that still does not fix things you might stop trying to work out what is going on and just do a wipe/clean macOS install and reinstall apps and drivers and plugins.

Darryl's advice is good. Migration Assistant has be known to cause problems for PT. I'm guessing a simple prefs trashing might be all you need. But before you go thru the big job of installing MacOS and applications from scratch, then making every configuration and setting which might take ages, I want to say that in my experience Migration Assistant today is good.

If Darryl's tips don't work, my suggestion is to, as I've done myself several times is:
Start with a fresh system. You don't need to install it again, you can just boot from the recovery partition and erase the Mac HD - Data volume. This will make your mac startup like it was never used, and ask you to make a new user account and all that.
Then install iLok and PT and test if PT is working like it should.
Then use Migration Assistent to copy everything except Applications.
This will leave you with a mac that looks like your old mac and have all licenses, contacts, bookmarks, preferences and so on, and with a working installation of PT. You will then have to manually copy other applications to Applications folder. Most will be a simple copy action. Most apps will not need the reinstall.
__________________
Life-long audio enthusiast and small studio owner. Retired.
Mac Mini M1, 16gb RAM. MacOS 11.6.3 Big Sur. Pro Tools 2020.12.1.191.
Olasonic DAC, Dynaudio BM6p, Artist Mix, SSL UC1, Control on iPad.
Reply With Quote
  #4  
Old 06-24-2022, 02:08 PM
nickkmet nickkmet is offline
Member
 
Join Date: Feb 2022
Location: New York, New York
Posts: 5
Default Re: Cannot change or save Pro Tools preferences

Whelp, turns out this was the exact issue. I thought I had addressed this, but I was looking at the wrong folder for the permissions issue. Even though I've always used the same username between computers, it had something I've never seen before as the owner of the preferences folder.

Changing that seems to have solved it for me.
Reply With Quote
  #5  
Old 06-24-2022, 02:13 PM
Ben Jenssen's Avatar
Ben Jenssen Ben Jenssen is offline
Member
 
Join Date: May 2000
Location: Oslo
Posts: 4,547
Default Re: Cannot change or save Pro Tools preferences

Quote:
Originally Posted by nickkmet View Post
Changing that seems to have solved it for me.
Changing what, exactly?
__________________
Life-long audio enthusiast and small studio owner. Retired.
Mac Mini M1, 16gb RAM. MacOS 11.6.3 Big Sur. Pro Tools 2020.12.1.191.
Olasonic DAC, Dynaudio BM6p, Artist Mix, SSL UC1, Control on iPad.
Reply With Quote
  #6  
Old 06-26-2022, 12:19 PM
nickkmet nickkmet is offline
Member
 
Join Date: Feb 2022
Location: New York, New York
Posts: 5
Default Re: Cannot change or save Pro Tools preferences

I changed the ownership of the preferences folder so that my account was able to read and write to it; it had been set to some other account as a result of the migration that didn't exist.
Reply With Quote
  #7  
Old 06-26-2022, 01:14 PM
Darryl Ramm Darryl Ramm is offline
Member
 
Join Date: Nov 2010
Location: USA
Posts: 16,403
Default Re: Cannot change or save Pro Tools preferences

Quote:
Originally Posted by nickkmet View Post
I changed the ownership of the preferences folder so that my account was able to read and write to it; it had been set to some other account as a result of the migration that didn't exist.
Cool thanks for letting us know, BTW this is a not uncommon problem also when migrating stuff *not* using migration assistant when folks just get the uid of users accounts different on the different systems. So many apps squirrel away so much crap under ~Library, part of Apple's way of creating the illusion stuff is all simple and hidden, which works great until it doesn't. Part of my preference to reinstall apps on new systems/major macOS upgrades is I want the latest installers a chance to do anything they want to there... they should not *have* to... but.... And for some weird stuff (non Audio related) I know the few folders I really need to grab in ~Library to save time even after a full clean install. And to me it's not as much about there is only own way to do things, but more there are problems you might run into going different ways and how to get out of them (or give up and restart) if things go wrong.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Preferences .. a way to save Please .. john1192 macOS 13 08-16-2015 07:38 AM
Pro Tools 10 closed incorrectly + save preferences against crash cmbourget Windows 8 12-12-2012 08:58 AM
Save Preferences chaosdemonz 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 02-11-2012 03:18 PM
How to change save/open view preferences? bashville Pro Tools TDM Systems (Mac) 1 03-27-2011 01:27 PM
Can't Save Preferences migel$ Pro Tools M-Powered (Win) 1 03-28-2009 05:06 PM


All times are GMT -7. The time now is 05:11 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com