Command|8 trouble with Win7 x64 & PTLE 8.0.3

[ynor]

Hi,

I just bought a I7-860 with P7P55D-E Pro and 4 GB DDR3 to run PTLE 8.0.3 on Win7 x64 with a 002 Rack. The system seems very powerful and stable, not crashing once.

But the Command|8 doesn't work properly on this system. The Command|8 transport won't work, and it only shows from strip 7 and further. The PT software faders don't respond to the Command|8, but the Command|8 faders do respond to the software. It also looses connection all the time. I've tried the new Command|8 8.0 drivers, but no go. It used to run smooth on another computer I had running XP.

It is now set up in PT like this:
Type: Command8
Recieve from: Command|8
Send to: Command|8 [Emulated]
# Ch's 8


I would appreciate all help :)
Sandra report below:

***** Start of Report *****
--------------------------------------------------------------------------------

<<< Computer Overview >>>
--------------------------------------------------------------------------------

< Computer >
Model: System manufacturer System Product Name
Workgroup: WORKGROUP
Host Name: XXX
User: XXX

< Processor >
Model: Intel(R) Core(TM) i7 CPU 860 @
2.80GHz
Speed: 3GHz
Cores per Processor: 4 Unit(s)
Threads per Core: 2 Unit(s)
Type: Quad-Core
Integrated Data Cache: 4x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size, 2 threads sharing
L2 On-board Cache: 4x 256kB, ECC, Synchronous, ATC, 8-way, 64
byte line size, 2 threads sharing
L3 On-board Cache: 8MB, ECC, Synchronous, ATC, 16-way, Exclusive,
64 byte line size, 8 threads sharing

< Computer >
Mainboard: Asus P7P55D-E PRO
BIOS: AMI 0610 12/10/2009
Bus(es): ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/
SMBus
Multi-Processor (MP) Support: No
Multi-Processor Advanced PIC (:Yes
Total Memory: 4GB DIMM DDR3

< Chipset >
Model: ASUS Clarksfield/Lynnfield DMI
Front Side Bus Speed: 2x 2.41GHz (4.82GHz)

< Chipset >
Model: Intel Core Desktop (Lynnfield) UnCore
Front Side Bus Speed: 2x 2.41GHz (4.82GHz)
Total Memory: 4GB DIMM DDR3
Memory Bus Speed: 2x 670MHz (1.34GHz)

< Memory Module(s) >
Memory Module: Corsair CMX4GX3M2A1600C8 2GB DIMM DDR3 PC3-
12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module: Corsair CMX4GX3M2A1600C8 2GB DIMM DDR3 PC3-
12800U DDR3-1600 (9-9-9-24 5-34-10-5)

< Video System >
Video Adapter: Radeon X300/X550/X1050 Series (Microsoft
Corporation - WDDM) (4 PS2.0, 2 VS2.0,
256MB, PCIe 1.00 x16)

< Graphics Processor >

< Storage Devices >
WDC WD2000JS-00MHB0 (200GB, SA:186GB (C:)
WDC WD5000AACS-00G8B0 (500.1GB:466GB (E:) (F:)
TSSTcorpCD/DVDW TS-H552B (RAID:N/A (D:)

< Logical Storage Devices >
Hard Disk (C:): 186GB (NTFS) @ WDC WD2000JS-00MHB0 (200GB,
SATA300, 3.5", 7200rpm, 8MB Cache)
Reservert av systemet (E:): 100MB (NTFS) @ WDC WD5000AACS-00G8B0 (500.1GB,
SATA300, 3.5", 5400rpm, NCQ, 16MB Cache)
Data disk (F:): 466GB (NTFS) @ WDC WD5000AACS-00G8B0 (500.1GB,
SATA300, 3.5", 5400rpm, NCQ, 16MB Cache)
Optical Drive (D:): N/A @ TSSTcorpCD/DVDW TS-H552B (RAID, DVD+-RW,
CD-RW)

< Peripherals >
LPC Hub Controller 1: ASUS P55/PM55/3400 LPC Interface Controller
LPC Legacy Controller 1: T0 B3-53h
Disk Controller: ASUS P55/PM55/3400 4 port SATA IDE Controller
Disk Controller: ASUS P55/PM55/3400 2 port SATA IDE Controller
Disk Controller: ASUS JMB36X PCIE-to-SATAII/IDE RAID
Controller
USB Controller 1: ASUS P55/PM55/3400 USB2 Enhanced Host
Controller
USB Controller 2: ASUS P55/PM55/3400 USB2 Enhanced Host
Controller
FireWire/1394 Controller 1: ASUS VT6306 VIA Fire II IEEE-1394 OHCI Link
Layer Controller
SMBus/i2c Controller 1: Intel 801xx/63xx SMBus

< Printers and Faxes >
Printer: Microsoft XPS Document Writer (600x600,
Colour)
Fax: Microsoft Shared Fax Driver (200x200)

< Network Services >
Network Adapter: Realtek RTL8168D/8111D Family PCI-E Gigabit
Ethernet NIC (NDIS 6.20) (Ethernet, 100Mbps)

< Power Management >
Mains (AC) Line Status: On-Line

< Operating System >
Windows System: Microsoft Windows 7 Ultimate
Platform Compliance: x64

< Windows Experience Index >
Current System: 3.7

--------------------------------------------------------------------------------
***** End of Report *****

[entropylabs]

I had a similar problem recently. I was using a Vista system. Same response from the command 8. It would not control PT but PT could control it.

The end result was a clean wipe of my system with loading Windows 7- 64. Then loaded PT 8 and allowed hardware drivers installed (including Command 8). Then loaded 8.0.3 but had to remove the drivers first from the Add/Remove programs in control panel. I then loaded 8.0.3 but did not connect the Command 8 or my 003r. I finally loaded the separate drivers for windows 7 (connected the Command 8 and 003r for that load).

So far so good. I hope this helps. It was a bear to load/unload.........

[vlakanas]

Ok Problem Solved.

Install WIN 7 64 Bit
Disconnect ALL hardware ie; 002 rack,command 8,etc.
Install PT 8 (I included Command 8 Drivers)
Remove AUDIO Drivres (control panel add / remove)
Install 8.0.3
Remove AUDIO Drivers of the 8.0.3 (control panel add / remove )
Install Audio Drivers 64 (download from digi site)
Shutdown PC
Power up 002 Rack
Power up Command 8
Power up PC

Good Luck!!!

[ynor]

Thank you for your replies! I had forgotten this thread and stashed the Command|8 away, but now I'll try once again with your suggestions.

[nickremmert]

I had alot of trouble getting my C8 to work with windows 7. I followed this and it works great! Thanks!

[thovwj]

i am running protools 8.0.4 with my command 8.....and i cant get the command 8 to control my protools....but my protools can command it.....ive tried all the above and still not working.....help plz