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Old 10-19-2021, 11:21 PM
Dsponge1260 Dsponge1260 is offline
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Join Date: Oct 2021
Location: Foster City United states
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Default Crossgrade Renewal is not honoring it's 2 year promise

So I did the Crossgrade in September of 2020 from an older perpetual license (I'm not here to re-live that mistake) but at the time I was offered a 2 year price reduction to 99$ per year with renewal after 1 year.

Well 1 year came and went and I missed the renewal date which was on September 29th and once I realized this I tried to renew on the website, but the only option was for the 299$ price of an annual subscription. Somewhat stressed out I paid the 40$ for account support to be able to speak to a representative about my missed payment.

Before speaking with him I saw online that there was a 30 day grace period when it came to license renewals, and while I know that I gave up my license I assumed that this would pertain to the cross grade as well.

Well the long sort of it is that I was told of a 14 day grace period (which I conveniently missed by 5 days and there was no way to retain the 99$ price that I gave up my license for!!!

I have scowered avid's site for any mention of a 14 day grace period, and can't find any! I should also mention that in the renewal emails (I opened today) sent to me before the expiration there was no mention of loosing my 99$ annual price and no mention of a 14 day grace period to renew.

Am I wrong here to expect avid to stick to it's 2 year commitment? I mean to me this feels like price gouging at it's worst.
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Old 10-20-2021, 10:10 AM
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jeffro jeffro is offline
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Join Date: Dec 1969
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Default Re: Crossgrade Renewal is not honoring it's 2 year promise

Welcome to the community.

The second year discount on the crossgraded subscription is applied by the system when it renews, and that discount could not be (automatically) applied in this case since the subscription expired. Your support case is still open/in progress so please watch your email for case updates. Thanks!
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