Pro Tools 12.4 Installers Missing. Please help the community.

[mikedevelta]

Hi guys,

I had a terrible time last week trying to find Pro tools 12.4 installers in my account. I contacted AVID with a new case but had to use my Sibelius Subscription to access it but was refused consideration because I was I was seeking "Pro tools" information.
Eventually I had to head to gearslutz for help. Fortunately a kind soul gave me a link he uploaded from his PC.
I am stlll chasing the Mac files however.
If AVID could please update our database to include 12.4 that would be brilliant. There is a whole thread going on at Gearslutz experiencing the same issue.
12.4 is not listed under legacy downloads.

Thank you

Mike

[jeffro]

Welcome to the community.

We typically keep the current+previous version installers based on license entitlement with the product in my.avid.com. With the Release Limit date added to licenses starting with 12.6 we're able to provide 12.6/higher via the Avid Download Center. I see your product is missing all installers so will contact you directly via support case to assist.

[amycbell]

I am also not seeing versions of Pro Tools 12.4 or earlier in my account. Is it possible to arrange that for me? Let me know. Thanks.

[cvicente22]

Originally Posted by amycbell

I am also not seeing versions of Pro Tools 12.4 or earlier in my account. Is it possible to arrange that for me? Let me know. Thanks.

Hi Amy - I just responded to your case ticket 04482499. Cheers!