AVID - PLEASE HELP! How do I change my Master Account's email address?

[mlange]

https://www.avid.com/US/account/accountinfo

I can change the password, but there is no option to change the email address.
Our account email addy has been "dead" for months, and I'd like to get it right.

https://www.avid.com/US/account/accountinfo


From https://www.avid.com/US/resources/av...er-account-faq :

How do I change my user name or password?
Once you are logged into Master Account, you may change your login credentials by selecting “My Account” at the top right of the page. From here you may select the “change” link next to either your current user name or password to change your credentials.

Nope

Thanks!

[DRC Music]

I had to email support

I got a response rather quickly and it took them about 5 days to make the change and they stayed in contact with me regularly to let me know the progress

I was rather impressed

[JCBigler]

Originally Posted by DRC Music

I had to email support

I got a response rather quickly and it took them about 5 days to make the change and they stayed in contact with me regularly to let me know the progress

I was rather impressed

You were impressed that it took them five days to change an email address?

[DRC Music]

Originally Posted by JCBigler

You were impressed that it took them five days to change an email address?

I was impressed that they even did it and without some sort of charge for doing so

[mlange]

Wow - not to sound totally stupid, but I cannot find an email address for requesting my contact email update. Could somebody from Avid please chime in on how to approach this..... without a current ASC support contract.

Again, I just want to update our Account's email address.

[mlange]

Called three different Avid numbers yesterday - got transferred twice into call hold pools that would not allow me to continue holding.

No luck.

Pretty sad, really.

[DRC Music]

Originally Posted by Bruce Paine

From Avid Customer Support...

If you need to change your email address on your Avid account, you may contact us through our registration case page here:

http://avid.force.com/Support/RegistrationCaseCreation

In the question box, please enter "Avid Account Email Address". Then enter your remaining information.

Please include any and all details that may help us help you, including previous email address or addresses.

This is what I tried and it got taken care of and YES I agree something this simple should not made to be this hard

[mlange]

OK - got a response from Andrew at Avid. It's done!

Thanks, Andrew.

And you're right, DRC - that link is the correct place:
http://avid.force.com/Support/RegistrationCaseCreation

For any others, the stumbling block with the online form was the field marked "serial number or activation ID"

A balloon pops-up asking for one of these items or your ASC code. We do not have an active Avid Service Contract, and attempting to leave the field blank halts the process. Stupified

However, the workaround came with finally typing "not applicable" - with that we could proceed and submit.

Whew

[Teolin]

Thanks, mlange! I was trying to contact Avid just to ask a question and couldn't find a way through the website.