Firewire410 Problems with sound output

[JrummerJ]

Hey Tom,

That is great, I hope that they take care of you and the new works out. I guess I am one of the lucky 410 users that got a "good" one.

J

[Eric Seaberg]

Hopefully the unit I get back will be as solid as the one I'm using right now.

... and if not??




(inside joke, guys. It's my 1814 he's using)

[Tom Stoeckel]

... and if not??

Well you DID say to hang on to it until I was sure mine was working right.

Seriously though, I'm going to call M-Audio on Monday and find out the status. This time I'm going to talk to repairs directly and make sure they understand the difference between your 1814 and mine.

[Tom Stoeckel]

Well I just took delivery of an 1814 from M-Audio. After borrowing an 1814 from a friend (that has worked flawlessly for almost 2 weeks now) I shipped mine off to M-Audio and let them know they had a defective unit. It wasn't drivers, Pro Tools, or 10.4.10 - it was simply defective. When I opened the box today there wasn't a scrap of documentation about what was done - just an 1814 in bubble wrap. I called M-Audio to find out what was done to my 1814 and was told that the technician just replaced the whole unit.

So far, so good.