MBOX Problems

[martynmcq]

I have bought a mbox to run with my Acer1801 laptop. Although whenever i try and play or record, it get buffer effor messages, telling me to increase the buffer, even though the buffer is already at maximum. Also when i run guitar rig (standalone), the signal drops out all the time and i get short bursts of static, these static bursts also occur when i get errors when trying to play or record in pro tools.
Anyone got an ideas what i can do to get this working, i cant even play back a song with 1 track in it without constant buffer errors!

[spkguitar]

Have you tried all of the steps in the General Troubleshooting Thread?

[martynmcq]

Yes, tried all the steps as suggested in the troubleshooting threads, but still having no luck. Cant' even record 1 single track with a click for more than 10 secs without mbox cutting out and getting a burst of static. I've tried it on my desktop system as well as my laptop and the results are the same. Any ideas anyone?

[spkguitar]

I'm sorry, but no you haven't. The last step of that general troubleshooting thread says:

Note: To enable other users to help you, please include all of your system details when posting an issue to the DUC; Pro Tools hardware, Pro Tools software version, CPU, OS version, Motherboard make/model, chipset, amount of RAM, type of hard drives used, etc.

- SiSoftware's Sandra Lite application can be used to post your full system profile.
http://www.sisoftware.net/index.html...64&langx=en&a=

Since you missed this step, it's highly likely that you missed some others as well.

[martynmcq]

SiSoftware Sandra


Processor
Model : Intel(R) Pentium(R) 4 CPU 2.93GHz
Speed : 2.93GHz
Performance Rating : PR3219 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Internal Data Cache : 16kB Synchronous, Write-Thru, 8-way set, 64 byte line size
L2 On-board Cache : 1MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector

Mainboard
Bus(es) : ISA PCI PCIe IMB CardBus USB FireWire/1394 i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : AT/AT COMPATIBLE
Total Memory : 511MB DDR-SDRAM

Chipset 1
Model : Acer Inc 82915G/GV/GL/P/PL/GL Grantsdale Host Bridge/DRAM Controller
Front Side Bus Speed : 4x 133MHz (532MHz data rate)
Total Memory : 512MB DDR-SDRAM
Memory Bus Speed : 2x 166MHz (332MHz data rate)

Video System
Monitor/Panel : Default Monitor
Adapter : ATI MOBILITY RADEON X600

Physical Storage Devices
Hard Disk : ST9808210A (75GB)
CD-ROM/DVD : HL-DT-ST DVDRAM GMA-4080N (CD 24X Rd, 24X Wr) (DVD 3X Rd, 3X Wr)

Logical Storage Devices
Acer (C:) : 38GB (33GB, 87% Free Space) (FAT32)
Acerdata (D:) : 36GB (27GB, 74% Free Space) (FAT32)
Audio cd (E:) : 0 byte(s) (CDFS)
Removable Drive (F:) : N/A

Peripherals
Serial/Parallel Port(s) : 1 COM / 0 LPT
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
USB Controller/Hub : Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Mass Storage Device
USB Controller/Hub : USB ADSL Loader
USB Controller/Hub : USB ADSL Loader
USB Controller/Hub : USB ADSL Loader
USB Controller/Hub : USB ADSL Loader
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
PCMCIA/CardBus Controller : ENE CB-1410/851 Cardbus Controller
Infrared Device : SMC IrCC - Fast Infrared Port
Keyboard : Launch Manager
Mouse : Synaptics PS/2 Port TouchPad

Communication Device(s)
Device : Agere Systems AC'97 Modem

Printers and Faxes
Model : Fax
Model : Canon MP110 Series Printer

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Home (Win32 x86) 5.01.2600 (Service Pack 2)

Network Services
Network Drivers Enabled : No


Have been using Mbox, with 6.9LE

Thats my laptop spec, i didn't miss any of the other steps, i've set up many pro tools systems from HD to LE systems, so i do know what i'm doing, but it seems i have been stumped by my own mbox!!!

I tried it tonight on a G5 running 6.9 as well, but encountered the same problem of the audio cutting out, and getting bursts of static along with buffer errors all the time! Anyone else come across anything like this? starting to think it's my mbox hadware to fault.

[martynmcq]

..........forgot to add that i'm recording to an lacie external firewire drive.

[BrianDiAngelo]

SO?!?
Why nobody helps the guy? C'mon!!!

[MaLa]

I'm not sure. But maybe your chipset is the reason:

Compatibility Alert — Intel 9xx Chipsets & Mbox

Digidesign's Mbox is not compatible with desktop computers with the following chipsets:

Intel 915G
Intel 915P
Intel 925X

For more about this issue, see the following information provided by Intel:

Intel 9xx Chipsets & Mbox Compatibility
The following chipsets have been approved with Mbox on desktop computers with Intel P4 processors:

Intel 925XE
Intel 915PL
Intel 915GL/915GV
Intel 875P
Intel 865PE
Intel 850/850E
Intel 845/845E/845PE

The following chipsets have been approved with Mbox (and Digi 002/002 Rack) on laptop computers with Intel processors:

915PM
915GM
855PM

[BrianDiAngelo]

Yes could be that