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Old 01-12-2019, 09:12 PM
azirkin azirkin is offline
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Join Date: Sep 2009
Posts: 31
Default Purchase PT Ultimate. Paid in full, No ilok code, no receipt
Hi There,

We purchased PT Ultimate subscription, and have verified that we were charged, but we did not receive an email confirmation, or any download codes, or ilok activation. Has anyone had this issue, and if so, how did you get your PT activated?
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Old 01-13-2019, 05:30 AM
azirkin azirkin is offline
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Join Date: Sep 2009
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Default Purchased PT Ultimate Online — Was charged, but received no receipt or license
Hi There,

We purchased PT Ultimate subscription, and have verified that we were charged, but we did not receive an email confirmation, or any download codes, or ilok activation. Has anyone had this issue, and if so, how did you get your PT activated?
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Old 01-13-2019, 08:12 AM
critictalk critictalk is offline
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Default Re: Purchase PT Ultimate. Paid in full, No ilok code, no receipt
Can you login your Avid acct and download the installation file?


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Old 01-13-2019, 09:35 AM
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Top Jimmy Top Jimmy is offline
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Default Re: Purchase PT Ultimate. Paid in full, No ilok code, no receipt
Assuming this was purchased via the Avid store, the place to start is here:

https://shop.avid.com/ccrz__CCPage?p...=ContactUsForm



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Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8

Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre

Presonus Faderport, Pro Tools | Control
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Old 01-13-2019, 01:06 PM
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jeffro jeffro is offline
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Default Re: Purchase PT Ultimate. Paid in full, No ilok code, no receipt
Quote:
Originally Posted by azirkin View Post
Hi There,

We purchased PT Ultimate subscription, and have verified that we were charged, but we did not receive an email confirmation, or any download codes, or ilok activation. Has anyone had this issue, and if so, how did you get your PT activated?
I see it listed with installers in my.avid.com/products > Pro Tools | Ultimate and the license bundle is activated to your iLok2 so it looks like you should be all set.
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Old 01-14-2019, 05:34 AM
azirkin azirkin is offline
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Default Re: Purchase PT Ultimate. Paid in full, No ilok code, no receipt
Yeah, it looks like we are good. Thanks!


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